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Add "Subject Changed" event to trigger conditions in subject-related category

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Vitalii Petrus

已于 2025年3月24日 发布

Hello,
We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Triggers

Using webhooks and external processing would add complexity and API overhead.

Adding a ‘Ticket Subject Changed’ condition in Triggers would simplify automation for many Zendesk users
The existing event is present in the API Reference section named “Subject Changed”
Thank you!

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    Shawna James

    Community Product Feedback Specialist

    Hey Vitalii,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Sydney Neubauer

    Zendesk Luminary

    +1 I agree to this. This should be generally available for all options in Triggers - when fields are changed (from, to, changed, etc). It adds more flexibility

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