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Relate Deep Dive on Zendesk for Contact Center

We’re excited to invite you to our community event, Deep Dive into Zendesk for Contact Center, on June 12th at 11 AM CT! See how Zendesk can uplevel your omnichannel contact center with advanced capabilities like customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.

What You'll Learn:

  • Customizable IVR: See how you can further automate responses and lighten agent workload using IVR
  • Real-Time AI: Learn how your agents can more quickly handle and close out cases with AI-powered insights, transcripts, and synopses..
  • Unified Inbound and Outbound Dialing: Understand how you can improve efficiency with a single system to power your support, marketing, and sales teams.
  • Granular Security Controls: Gain insights into how to implement robust security measures, like data encryption and audit trails, to protect sensitive customer information.

👉 Register today to secure your spot and see how Zendesk for Contact Center can transform your service operations!

This interactive session will allow you to engage directly with our experts, who will provide insights tailored to your specific needs. Join us for this enlightening deep dive and learn how we’re shaping the future of customer support with Zendesk for Contact Center. We look forward to seeing you there!

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Zendesk product insights exchange on real-time monitoring

Why you should attend

By participating in this webinar, you will be able to:

  • Understand our roadmap until GA of the new real-time monitoring platform
    Learn about our product roadmap for real-time monitoring, including key milestones and upcoming features planned for this year, helping you align your workflows and expectations accordingly.

  • See a live demo of the platform as we develop it and learn more about the open EAP
    Gain a comprehensive understanding of Zendesk’s new real-time monitoring platform and see firsthand how it delivers real-time insights to improve your reporting accuracy and responsiveness.

  • Understand the broader vision for the future of real-time monitoring at Zendesk
    Get a glimpse into the future of real-time monitoring at Zendesk and share your feedback and thoughts on what we should focus on next.

  • Share your feedback and challenges with real-time monitoring
    Engage in an open conversation to discuss your unique challenges with real-time reporting and collaborate on potential solutions that will help shape the future of Zendesk’s real-time monitoring tools.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. The Zendesk team looks forward to seeing you on June 18, 2025 - 2:00 PM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.

Important note: Seats are limited so we ask that you only RSVP if you’re able to attend live AND you're using realtime reporting or Explore. 

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