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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
已于 2025年2月25日 发布 · Alina Anton
1
关注者
0
投票
1
Comment
We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...
已于 2023年4月14日 发布 · Mira
8
关注者
7
投票
7
评论
I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...
已于 2020年9月25日 发布 · Andrew Lo
5
关注者
2
投票
4
评论
Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...
已于 2025年2月18日 发布 · AntonMi
1
关注者
0
投票
1
Comment
We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...
已于 2023年7月20日 发布 · Roel Bongartz
3
关注者
0
投票
2
评论
We are currently unable to implement Messenger due to the following: - Ticket requests are limited to registered users...
已于 2025年2月10日 发布 · Matthew Surowiec
1
关注者
0
投票
1
Comment
We are unable to sign into our dashboard and our website chat has been shut down all day. I have repeatedly asked for a...
已于 2023年10月26日 发布 · Swag
4
关注者
0
投票
3
评论
Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...
已于 2022年12月27日 发布 · Jeremy Mifsud
17
关注者
14
投票
9
评论
Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...
已于 2022年2月03日 发布 · Ria Harris
2
关注者
0
投票
1
Comment
Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...
已于 2024年3月11日 发布 · Joshua Bentley
9
关注者
13
投票
5
评论