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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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It would be great if there was a way of integrating Dynamic Content within triggers. An example of where this would work...
已于 2020年2月28日 发布 · Thomas Higgs
4
关注者
5
投票
1
Comment
Hello, We've noticed that the logic of defining dropped chats isn't completely clear, below are 2 scenarios: 1) End...
已于 2020年5月04日 发布 · Wesley Kock
8
关注者
9
投票
3
评论
Zendesk is counting ANY chat where the agent doesn't respond to a message from the visitor as "dropped", and advises the...
已于 2018年12月03日 发布 · Lila Kingsley
13
关注者
27
投票
5
评论
Hi, we offer service in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer...
已于 2020年6月05日 发布 · Mateusz Stasinski
4
关注者
2
投票
1
Comment
I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I co...
已于 2021年5月12日 发布 · Lorin Rivers
3
关注者
1
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2
评论
Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot pr...
已于 2021年4月08日 发布 · Anton M.
3
关注者
1
投票
3
评论
When customers type something in zendesk chat, they can get suggestions from zendesk guide. Please add suggestions from...
已于 2020年10月21日 发布 · Volodymyr Derba
2
关注者
1
投票
1
Comment
We have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent...
已于 2021年2月24日 发布 · Liam Kelly
2
关注者
0
投票
1
Comment
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interru...
已于 2018年4月02日 发布 · Stuart Anderton
5
关注者
1
投票
3
评论
Hi! I'm wondering whether there is any possibility to answer a customer after they've gone offline. It seems like they ...
已于 2018年12月06日 发布 · Jesper
3
关注者
0
投票
2
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