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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

已于 2024年12月04日 发布 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

已于 2025年1月17日 发布 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

已于 2023年11月21日 发布 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

已于 2023年9月29日 发布 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

已于 2023年9月29日 发布 · Shawna James

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

已于 2025年3月04日 发布 · Andrei Vasin

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What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

已于 2019年1月23日 发布 · Chris Fassano

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When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

已于 2019年5月28日 发布 · Sebastiaan Wijchers

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We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

已于 2025年3月06日 发布 · Pan Pan

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Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

已于 2025年3月06日 发布 · Julian Kossak

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