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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


 Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

已于 2021年10月10日 发布 · Simon Blouner (midlertidig)

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To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

已于 2021年10月07日 发布 · Meg Gunther

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Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

已于 2021年10月06日 发布 · Michael Arief

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Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...

已于 2021年10月14日 发布 · Zendesk Admin

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Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

已于 2021年10月13日 发布 · Natali de Lima Felix Tiengo

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Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...

已于 2021年10月14日 发布 · Michiel De Pauw

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It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

已于 2021年8月31日 发布 · José Mejia

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I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

已于 2021年10月06日 发布 · Tom Dawson

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Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...

已于 2021年10月14日 发布 · Sadie

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