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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...
已于 2021年7月05日 发布 · James Beniston
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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...
已于 2021年8月03日 发布 · Nacho Cortés
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We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't ap...
已于 2021年7月27日 发布 · Bill Spies
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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...
已于 2021年7月21日 发布 · Roger Whitacre
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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...
已于 2021年7月15日 发布 · Taimoor Khan
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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...
已于 2021年7月13日 发布 · Fakhri - [FSG] Customer Care
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We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...
已于 2021年7月07日 发布 · James Burt
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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...
已于 2021年7月05日 发布 · Vladimir P
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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...
已于 2021年7月19日 发布 · Marco van Bergeijk
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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...
已于 2021年7月10日 发布 · zach.prasser
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