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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      PRODUCT FEEDBACK: Customizable CSAT Survey
      Hi Team,   We use multiple brands in our instance and would like to be able to customize the customer satisfaction surve...

      已于 2025年1月22日 发布 · Nayden Penev

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      PRODUCT FEEDBACK: Add assignees to 'Capacity rules' while working on small screen/laptop.
      Hi Team,   We need to be able to fully utilize the Admin Center even when working on smaller screens/laptops, however, w...

      已于 2025年2月24日 发布 · Nayden Penev

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      Comment

      Agent Default Group reassignment
      I have a trigger set to assign new tickets to a default group for triage. When an agent uses the macro take it to manua...

      已于 2022年7月02日 发布 · Ashandra DeWalt

      3

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      4

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      Product Feedback - Team Members Page
      The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some c...

      已于 2023年11月06日 发布 · Matt Davis

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      BUG - AI ad in Admin Center won't go away
      I have encountered this across multiple machines, multiple formats, after wiping cache, etc - this message won't go away...

      已于 2025年2月11日 发布 · mfg

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      Storage Needed tools and Enhancements
      I’m facing limitations that prevent me from resolving the storage issue effectively. For instance, when trying to manage...

      已于 2024年9月13日 发布 · Nizar Halaoui

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      Feature Request: Allow Omni Channel Routing to handle tickets created within the 'Zendesk Support' app (which are created as Channel 'Mobile')
      We use Omni Channel Routing to automatically route Email and Web Form tickets.  It works well.   However, Omni Channel R...

      已于 2025年2月14日 发布 · Stuart French

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      Request for Creating Roles to Manage Team Members, API Usage, and Other Settings Management Permissions Apart from Administrator Role
      Dear Team, I hope this email finds you well. My name is Manabu Inose. I would like to address the following functional i...

      已于 2024年2月22日 发布 · Manabu Inose

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      SLA Violation Pre-Notification Feature
      SLA Violation Pre-Notification Feature: Before the SLA of the ticket assigned to Assignee is violated, an imminent SLA v...

      已于 2025年2月06日 发布 · Eiley

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      Provides all tab close
      Currently, we are using an program provided by Google Market.Zendesk itself needs to provide the ability to close all th...

      已于 2024年8月02日 发布 · (A) Admin Genie

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