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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to logout uses when they've logged in on a custom portal
      已回答
      We have a custom portal where our users login. The entire login process is the Authorization grant flow and once Logged ...

      已于 2021年4月12日 发布 · Groffer Anderson

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      Multiple organizations with SSO to the same Enterprise account
      已回答
      We have 2 distinct organizations of licensed agents accessing the same one Enterprise account.  One organization uses Mi...

      已于 2021年3月23日 发布 · Jeff Mooallem

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      What is the difference between the 'Collaboration add-on' and 'Linked ticket App'
      已回答
      Hi our team is looking to add some functionality to have a side conversation about a ticket.  In my process of looking a...

      已于 2021年3月17日 发布 · Shona

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      Zendesk login issue
      已回答
      Hi There,   I'm unable to login into my Zendesk application- neha@smartq.zendesk.com

      已于 2021年3月15日 发布 · Neha

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      How many Customers do each of the plans support
      已回答
      Can you please identify how many customers do each of the paid plans support? 

      已于 2021年2月17日 发布 · Evan Bartholomeusz

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      Can I add guide, talk, chat etc. to Zendesk support plans?
      已回答
      Hi, Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing ...

      已于 2021年2月04日 发布 · Akanksh Narayana

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      Zendesk JWT how to send custom data?
      已回答
      Hello!We have a closed common info on Help Center for our customers. We use Zendesk SSO JWT for authorization from https...

      已于 2021年2月01日 发布 · Grigory Fateyev

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      How to change the owner name.?
      已回答
      My wife create the zendesk account whit her name and i need to change the owner name how can i do it

      已于 2021年1月25日 发布 · ricardo gon

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      Several customers are unable to log in
      已回答
      Hello, Two of our customers are unable to log in on Zendesk from time to time. However, they have been able to log in i...

      已于 2021年1月20日 发布 · Sanne van der Wal

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      License Tracking
      已回答
      Hi There, Wondering if there is a quick solution in finding how active licenses are ie: check all granted licenses and ...

      已于 2021年1月12日 发布 · Kyle Brown

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