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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.


Hi Community, I know multi-placement for articles is not possible at the moment, so I wanted to see what other users ar...

已于 2024年1月16日 发布 · Rebeca

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This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in t...

已于 2024年2月16日 发布 · Delores Cooper

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Hi all! Posting this for sourcing tips and ideas from the community – either technical or "tactical". Mine it's a very...

已于 2024年2月13日 发布 · Federico

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Hi Z - Team, I was delighted to learn of Zendesk's free training on their products/services.  As a Customer Success Ma...

已于 2024年2月08日 发布 · ML Ross

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Hello, I'm exploring how we can migrate all of our support options into Zendesk. We currently have an external public-...

已于 2024年1月08日 发布 · Anthony Murillo

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Hello, in the experience of other support agents serving B2C users, do you guys ever trigger emails to users that their ...

已于 2023年12月05日 发布 · Deke Marquardt

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What are your Best Practices for communicating bugs that your programmers are already working on, to your Support Depart...

已于 2023年9月18日 发布 · Dana B

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Instead of sending an email, we're embarking on a big push for customers only to create tickets via the Zendesk web form...

已于 2022年5月07日 发布 · Allen Lai | Head of CX at Otter.ai

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Does anyone have experience using Zendesk for outage management? We're looking for pre-formatted tickets or templates w...

已于 2021年3月23日 发布 · Luke Bruce-Smith

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Just to give everyone that's reading this a quick overview of what I'm trying to accomplish:  I currently have 1 admin ...

已于 2021年1月28日 发布 · Timothy Lee

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