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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...
已于 2017年1月26日 发布 · Jérémie Thomelin
9
关注者
1
投票
5
评论
Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...
已于 2018年3月01日 发布 · Dena
14
关注者
2
投票
17
评论
Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...
已于 2020年3月11日 发布 · Joel Guajardo
4
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0
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2
评论
Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...
已于 2019年2月07日 发布 · Brandon Hansen
2
关注者
0
投票
3
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Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...
已于 2018年5月15日 发布 · Wolf Hilbl
19
关注者
1
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48
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My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...
已于 2018年1月04日 发布 · Premise Data
4
关注者
0
投票
7
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Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...
已于 2017年9月12日 发布 · Michaela (Thinking Cap)
2
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0
投票
1
Comment
We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...
已于 2016年9月13日 发布 · Boris Krutiy
12
关注者
0
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18
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Hi Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...
已于 2023年12月22日 发布 · Pranesh Pokale
2
关注者
0
投票
1
Comment