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Q&A - Workforce management
Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.
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I see that the team member profiles are manually inputted into the system. Has anyone come up with a way to automate th...
已于 2023年6月12日 发布 · Tyler Duncan
3
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3
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As an admin, I want to make a change to views that my agents created themselves for personal use. Is this possible? Ev...
已于 2023年4月13日 发布 · Hutton, Spencer
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4
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Hi.There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselve...
已于 2022年6月30日 发布 · Louis A.
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0
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2
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We have just implemented zendesk into our business and I would love to know the ideal team structure to continue to opti...
已于 2022年9月18日 发布 · Hayley Johnson
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2
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One of our Agents is not longer working for us and his position will not be filled until further notice. How can that ag...
已于 2023年10月20日 发布 · Luis Estrada
4
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1
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2
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User guide?
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Is there any page with the main articles an agent would need to work on tickets and anything related to their permission...
已于 2023年6月30日 发布 · Eduardo Cunha
5
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0
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2
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Hello, I would like to route ticket evenly among three agents.Is there a way where Zendesk can allow that ? Thank yo...
已于 2023年1月30日 发布 · Renaud Croix
4
关注者
2
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2
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We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multip...
已于 2022年11月18日 发布 · Yvonne P.
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1
Comment
I'm trying to come up with a formulaic way to determine how many Tier 1, 2, and 3 agents we need, based on the number of...
已于 2022年8月15日 发布 · Allen Lai | Head of CX at Otter.ai
5
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1
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3
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Hi! Until now, only 1 person in our organization was handling support tickets. Now we will have 3 people. I can’t seem t...
已于 2022年7月22日 发布 · Lan Vuga
5
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0
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2
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