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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...
已于 2023年2月17日 发布 · Jake Warren
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Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...
已于 2024年12月19日 发布 · Sara Giardini
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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...
已于 2022年5月19日 发布 · MineralTree | Support
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Hey guys, I have an issue with Drill in where it shows more tickets than it is supposed to in reports that use more tha...
已于 2023年5月10日 发布 · Marina Angelska
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7
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I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...
已于 2025年1月07日 发布 · Brettany Rhodes
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We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including addi...
已于 2025年2月21日 发布 · Meredith DuVal Thomas
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1
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Hi All, Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has go...
已于 2021年10月27日 发布 · Morris Coyle
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6
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I'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values...
已于 2021年6月29日 发布 · Otto Lindqvist
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HI, I am trying to check our proposed response times for requests hitting the system via various channels and don't se...
已于 2025年2月11日 发布 · Philip Allsworth
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Hello - I am looking to build a report that can give me the following metrics. Report on how many tickets are solved wi...
已于 2025年2月10日 发布 · Kristen Vanderkooy
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