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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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We have integrated Zendesk’s help center into our app via the Zendesk SDK, and the majority of our customer interactions...
已于 2024年8月06日 发布 · Nicholas Kerr
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Hello everyone! One of crucial metrics that my company needs to report on involves an average number of tickets that w...
已于 2024年8月02日 发布 · Kat
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Hi Is there any way to report on the time duration(in mins) the ticket sits in solved state before its reopened? Thank...
已于 2022年7月22日 发布 · Prerana Jawalkar
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I am currently tracking agents based on Requester Wait Time. However, this includes on-hold time, which is with our deve...
已于 2022年6月15日 发布 · Steve Morrell
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Hi everyone Objective: Build a report to see the total number of new tickets being created during Saturday and Sunday ...
已于 2024年7月16日 发布 · Vemmal Naratharagan
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Hi community friends 👋 I created a query to compare tickets created last month to tickets created the previous month. ...
已于 2020年6月30日 发布 · Hannah Voice
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Is it possible to drill down into the outbound not answered metric, to see how much time was spent waiting for outbound ...
已于 2024年7月17日 发布 · Howard W
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I want to know how to create a report with the initial setup information of an ticket.Such as Brand:Requester:Service Ch...
已于 2024年6月28日 发布 · Vinicius Henrique da Silva
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Hi, I've made a report which does count the number of tickets per values of an attribute. There's a lots of low values l...
已于 2024年7月03日 发布 · Nicolas Monchaux
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Hey, we want to measure the article upvotes in guide divided all article votes, so that we have a percentage to measure ...
已于 2024年7月09日 发布 · Johannes Garske
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