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Audrey Ann Cipriano's Avatar

Audrey Ann Cipriano

已加入2021年5月28日

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最后活动2024年12月16日

Zendesk Customer Care

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的最新活动 Audrey Ann Cipriano

Audrey Ann Cipriano 进行了评论,

社区评论Q&A - Quality Assurance

Hi Nora removing items in the scorecard can only be done by our devs in the backend for now.

Please contact us via Messaging so our QA team can review your request. Thank you so much!

查看评论 · 已于 2024年12月16日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

社区评论 日本語 コミュニティ

Hi there! Thank you for bringing this up! Based on the sample, it definitely looks like a phishing email. These emails are designed to phish for login information and may impersonate official Zendesk communications through similar language and imagery. Zendesk will never request your credentials via email, and Zendesk does not send tickets to your Zendesk account as a means of communication.

To help you recognize and avoid phishing attempts, you can review the following resources:

We urge you to exercise caution if you receive any messages requesting password resets or the sharing of credentials. If you encounter any issues accessing your account or require further assistance, contact Zendesk Customer Support.

Thank you for your attention to this important matter. Thank you!

查看评论 · 已于 2024年10月25日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

社区评论 Q&A - Tickets and email

Yay! Thanks, Geoff Ludwig I am happy we have resolved this! 

查看评论 · 已于 2024年10月23日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

社区评论 Q&A - Tickets and email

 Hi Geoff Ludwig this issue can happen if the Subject field is inactive or is only visible to agents. 

 

The placeholder renders the description of the ticket instead. This is the first comment on the ticket. To use the Subject field in notifications to end users, the Subject must be visible to end users. 

 

More info here.

Hope this helps! Let me know if this isn't the case and we can check further! 

查看评论 · 已于 2024年10月22日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

社区评论 Q&A - Tickets and email

Hi Michiel De Pauw it's currently not possible to remove the ticket count of your Views. Apologies for this limitation!

查看评论 · 已于 2024年10月16日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

评论How to solve general issues with the account

Hi Christian ben I'll create a ticket on your behalf so we can check on your account. Thanks!

查看评论 · 已于 2024年7月28日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

评论Business rules

Hi @... thank you for your feedback! I have looked and unfortunately couldn't find any other place to view the entirety of the default triggers as our documentations have all been updated, but if you prefer, I can raise a ticket on your behalf and send it to you via email. Let me know what you think! Thanks :)  

查看评论 · 已于 2024年7月24日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

评论How to fix issues in Zendesk messaging

 Hi Ana that is correct! 

You can also ensure that you don't have the Messaging snippet code from your websites and it isn't embedded on your help center. You may find more info here

 

Hope this helps! :)  

查看评论 · 已于 2024年7月24日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

评论Views, ticket status, and ticket fields

Hi Barbara, I'll create a ticket on your behalf so we can check on your account. Thank you!

查看评论 · 已于 2024年7月15日 发布 · Audrey Ann Cipriano

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Audrey Ann Cipriano 进行了评论,

评论Getting started with Sell

Hi Hillary James welcome to our Community! How can we help you today? :) 

查看评论 · 已于 2024年7月04日 发布 · Audrey Ann Cipriano

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