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Carlos Rodriguez

已加入2021年11月03日

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最后活动2023年11月10日

Zendesk Customer Care

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的最新活动 Carlos Rodriguez

Carlos Rodriguez 进行了评论,

评论Ticket customization
Great question! Currently, this is not possible to achieve natively, but you could potentially use dynamic content to get those fields separated.  For the dynamic content body, you could set up a Liquid argument to determine what text should be displayed.  For more information, I would recommend reviewing this article to learn more about dynamic content. 

查看评论 · 已于 2021年11月19日 发布 · Carlos Rodriguez

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Carlos Rodriguez 进行了评论,

评论Ticket customization
Hi Romulo, We do have an article that help you separate each selection value with a level in Explore: Explore recipe: Reporting on nested drop-down fields  

查看评论 · 已于 2021年11月16日 发布 · Carlos Rodriguez

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Carlos Rodriguez 进行了评论,

社区评论 Q&A - Tickets and email
What we recommend in this situation is to use the Ticket Import API.  The ticket import API lets you backdate ticket and comment dates.

I would try to test it in small scale first, to make sure the endpoint and payloads are working well, and then prepare larger imports.
 

查看评论 · 已于 2021年11月15日 发布 · Carlos Rodriguez

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Carlos Rodriguez 创建了一篇文章,

文章关于 Web Widget 的帮助

问题特征

当尝试通过 Web Widget(经典)在帮助中心搜索信息时,小组件显示错误:没有结果……

web-widget-HC-noresults.png

条件

当您的 Zendesk 帐户上的主机映射设置不完整时,会发生错误“ 没有结果...”。

解决步骤

完成您帐户的主机映射设置。请按照以下步骤操作以确保其完整。

主机映射地址

必须将主机映射地址添加到您的 Zendesk。检查这是否存在于 您的主机映射设置中。 

Host_mapping.jpeg

对于使用 多品牌的帐户,在 管理中心的每个品牌设置下找到主机映射设置。选择一个品牌以查看主机映射设置。

z3n_Demo_Account_-_Agent.jpeg

SSL 设置和证书

确保您已启用托管 SSL 以及活跃的 SSL 证书。您的帐户必须启用活跃的 SSL 证书。Zendesk 将免费为您提供 SSL 证书,该证书已包含在您的 Zendesk 服务模式中。或者,您可以从您的网络托管提供商处获取您自己的,然后从那里上传到您的 Zendesk。

有关更多信息,请参阅文章:设置托管 SSL

翻译免责声明:本文章使用自动翻译软件翻译,以便您了解基本内容。 我们已采取合理措施提供准确翻译,但不保证翻译准确性

如对翻译准确性有任何疑问,请以文章的英语版本为准。

已于 2023年8月08日 编辑 · Carlos Rodriguez

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Carlos Rodriguez 进行了评论,

社区评论 Feedback - Ticketing system (Support)
 
Hello Anastasia‍ ,
 
Thanks for contacting Zendesk customer support!
 
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
 
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
 
I will set this ticket to Solved for now, but please don't hesitate to let me know if you have further questions.


Best, 


Carlos | Customer Advocate
 
 
 

查看评论 · 已于 2021年11月03日 发布 · Carlos Rodriguez

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