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Cécile Delli Zotti
已加入2021年11月24日
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最后活动2024年7月10日
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Cécile Delli Zotti 进行了评论,
I can see you already opened a ticket with us regarding this, thank you! Let's coordinate together there 😉
查看评论 · 已于 2023年9月25日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
Hallo Neda, diesbezüglich gibt es kein aktuelles Problem. Wir haben gerade einen Test durchgeführt und die Anhänge können wie erwartet gesendet werden. Ich werde mit Ihnen ein Ticket erstellen, damit Sie mir einige Beispiele zur Verfügung stellen können.
查看评论 · 已于 2023年9月07日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
MAU stands for Monthly Active User(s):
MAUs are a way of calculating monthly usage based on a unique end-user's activity, regardless of channel.
A single customer may choose to interact with a Zendesk customer through multiple channels. The key here is that an MAU is based on the active user, rather than the channels they use. This assumes that the active user has a unified profile meaning that we can recognize the same user across multiple channels.
Notification:
A notification is counted when message is sent using Sunshine Conversations' Notification API specifically. This is a a proactive/outbound message sent from the business to an end-user (example: WhatsApp Template Messages).
WhatsApp fees are concept billed to Zendesk directly and passed though to the business who incurred them. They are fees charged for every conversation and the rate varies depending on the use case and the end-user's country code.
This means that when an end-user messages the business, it is not a Notification because this is an inbound message.
You can check the Public Article for Sunshine Conversations in Suite.
I hope it helps,
查看评论 · 已于 2023年6月22日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
Sunshine Conversations in Suite has been available since April 2023 to all the customers who have Zendesk Suite Pro+. They can enable the API keys within their Zendesk Admin Center. You can find more details in this Public Article.
A notification is counted when message is sent using Sunshine Conversations' Notification API specifically. This is a a proactive/outbound message sent from the business to an end-user (example: WhatsApp Template Messages).
WhatsApp fees are concept billed to Zendesk directly and passed though to the business who incurred them. They are fees charged for every conversation and the rate varies depending on the use case and the end-user's country code, you can refer to Meta documentation.
I hope it helps,
查看评论 · 已于 2023年6月22日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
Hola 👋🏽
La función WhatsApp Group no es compatible con WhatsApp Business API, esta es una restricción Meta.
查看评论 · 已于 2023年5月05日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
If you have Zendesk Talk, you'll be able to receive the phone calls within your Zendesk instance.
Here is the Article for Zendesk Talk: https://support.zendesk.com/hc/en-us/articles/4408821196314
查看评论 · 已于 2023年4月14日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
Hi James,
Once the phone number is connected with WhatsApp Business API, the phone call feature is not available anymore on WhatsApp (Meta restriction).
However, you will still be able to receive standard/classic phone calls on the device (if ou have one) or Zendesk Talk (if you have this Zendesk product).
查看评论 · 已于 2023年4月13日 发布 · Cécile Delli Zotti
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Cécile Delli Zotti 进行了评论,
Hi Georgina 👋🏽
In order to see the display name attached to the phone number on WhatsApp Business API, an Official Business Account is needed. If you connected your phone number via the self service process, you can request the Official Business Account directly via the WhatsApp Business Account you own and host. Here is the process you need to follow. Please, note that only WhatsApp decides regarding the Official Business Account approval, this is out of Zendesk control. Have a nice day
查看评论 · 已于 2023年3月13日 发布 · Cécile Delli Zotti
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