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Christopher Kennedy
已加入2021年4月14日
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最后活动2025年3月27日
Zendesk Developer Advocacy
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的最新活动 Christopher Kennedy
Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk Apps Framework (ZAF)
Hello,
Thanks for the info. In our logs I can see that our OAuth connection service fails to refresh because it did not receive a refresh token from NinjaOne on the initial authorization. To allow a refresh token to be returned, can you please include an
Best,
Chris Kennedy | Developer Advocate
Thanks for the info. In our logs I can see that our OAuth connection service fails to refresh because it did not receive a refresh token from NinjaOne on the initial authorization. To allow a refresh token to be returned, can you please include an
offline_access scope in the app's manifest? NinjaOne's docs note that this scope is required for them to return a refresh token.Best,
Chris Kennedy | Developer Advocate
查看评论 · 已于 2025年3月26日 发布 · Christopher Kennedy
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Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk Apps Framework (ZAF)
Hi Andy,
I'm Chris from our Developer Support team, stepping in to assist while Greg is unavailable. I took a look at the details you shared and as a next step I'd like to review some logging of a request attempt. To help with this, can you reproduce the proxy error again and let me know the timestamp of the attempt?
Best,
Chris Kennedy | Developer Advocate
I'm Chris from our Developer Support team, stepping in to assist while Greg is unavailable. I took a look at the details you shared and as a next step I'd like to review some logging of a request attempt. To help with this, can you reproduce the proxy error again and let me know the timestamp of the attempt?
Best,
Chris Kennedy | Developer Advocate
查看评论 · 已于 2025年3月21日 发布 · Christopher Kennedy
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Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk SDKs
Hi Agustin,
This looks like an issue that was resolved back in version 2.19.0. Do you still see this behavior after updating to the latest release?
This looks like an issue that was resolved back in version 2.19.0. Do you still see this behavior after updating to the latest release?
查看评论 · 已于 2025年3月12日 发布 · Christopher Kennedy
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Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk SDKs
Hi Nate,
This is a known issue when your account does not have Chat departments configured. To resolve, confirm that your Agent Workspace groups are enabled as departments in Chat.
This is a known issue when your account does not have Chat departments configured. To resolve, confirm that your Agent Workspace groups are enabled as departments in Chat.
查看评论 · 已于 2025年3月03日 发布 · Christopher Kennedy
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Christopher Kennedy 进行了评论，
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Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk SDKs
Hi Yuri,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
查看评论 · 已于 2025年2月26日 发布 · Christopher Kennedy
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Christopher Kennedy 进行了评论，
社区评论 Developer - Zendesk APIs
Hi Mauricio,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
查看评论 · 已于 2025年2月13日 发布 · Christopher Kennedy
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