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Darenne

已加入2021年10月16日

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最后活动2025年1月06日

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的最新活动 Darenne

Darenne 进行了评论,

社区评论 Discussion - Success with Zendesk
Hi Yoan, thank you for reaching out to us regarding your recent concern. To ensure we fully understand your workflow and use case, I am creating a ticket for your issue. This will allow us to gather all necessary details and provide you with the best possible support.
 
Our team will review the information and get back to you shortly. If you have any additional details you'd like to share in the meantime, please feel free here. 

查看评论 · 已于 2025年1月06日 发布 · Darenne

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Darenne 进行了评论,

社区评论 Q&A - Help center and community
Hi Sheena,
 
We would like to inform you that you have previously submitted a support ticket concerning your issue, and a dedicated advocate has already provided assistance. To prevent any confusion and to facilitate a seamless communication process, we kindly ask you to reference the following ticket ID in your future correspondence: #12809238.
 
Should you have any further inquiries or require additional assistance, please feel free to respond to this message.

查看评论 · 已于 2025年1月02日 发布 · Darenne

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Darenne 进行了评论,

社区评论 Q&A - Tickets and email
Hi Ido, 
 
Thank you for reaching out to us. Upon checking, I can see that you have already created a support ticket regarding this concern, and a dedicated advocate is currently working on it. To avoid any confusion and to ensure a smooth communication process, please refer to the following ticket ID when reaching out: #13216837. This will help us assist you more efficiently.
 
If you have any further questions or need additional assistance, please don't hesitate to reply to this message.

查看评论 · 已于 2025年1月02日 发布 · Darenne

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Darenne 进行了评论,

社区评论 Feedback - Ticketing system (Support)
Hi Megan,
 
I would like to extend a warm welcome to the Zendesk Community forum. My name is Darenne, and I will be providing assistance to you in this matter.
 
In reference to the description you provided, could you kindly confirm the original email address from which the email is being sent supposedly? This information is necessary for me to verify whether this address is configured as one of your support addresses. If it is indeed set up as such, it is standard procedure for emails sent to your external support address to be forwarded to support@xyz.zendesk.com. That's why it's being sent there.
 
Regarding the code that was sent to support@xyz.zendesk.com, I recommend checking your suspended tickets view to determine if they have been routed there if they are not created as tickets. 
 
I trust this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

查看评论 · 已于 2025年1月02日 发布 · Darenne

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Darenne 创建了一篇文章,

文章关于用户管理的帮助

问题

Zendesk WFM 帐户仅显示取消激活用户。如何删除用户?

回答

您应在 Zendesk Support 专员界面中删除此用户。有关更多信息,请参阅文章:正在永久删除用户

如果您在 Zendesk 实例中将专员降级到终端用户用户角色,Zendesk 将自动在 WFM 中取消激活此专员。系统注册降级可能需要最多 12 小时。

请注意移除专员不会移除所有相应的数据。例如,已移除上个月有活动的用户仍将在平台上拥有相同的注册表,只是之后就没有进一步的活动了。

翻译免责声明:本文章使用自动翻译软件翻译,以便您了解基本内容。 我们已采取合理措施提供准确翻译,但不保证翻译准确性

如对翻译准确性有任何疑问,请以文章的英语版本为准。

已于 2024年8月20日 编辑 · Darenne

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Darenne 进行了评论,

评论How to manage phone numbers in Talk
Hi Scott,
 
I will create a ticket for the concern you raised because it's a bit complex. Our advocacy team will reach out to you soon with an update! Keep an eye on your inbox for the latest information.

查看评论 · 已于 2024年7月01日 发布 · Darenne

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Darenne 进行了评论,

社区评论 Q&A - Reporting and analytics
Hi Siri, I hope you're doing great! 
 
You can make use of the Updates History dataset from Explore to accomplish this task! I've prepared a sample for you to refer to, please refer to the screenshot below:
 

 
I utilized the Updates as Metrics and selected the Ticket channel, as well as the Updater's name/role as Attributes. I then applied filters based on my preferred channels and roles to obtain the specific details required for my report.
 
I hope this helps! 

查看评论 · 已于 2024年6月03日 发布 · Darenne

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Darenne 进行了评论,

评论Attachments and CCs
Hi Ron! I hohpe you're doing well. I wanted to reach out to you regarding your recent inquiries. We noticed that you've reached out to Zendesk Support via ticket ID #12620594 with the same concern. Your dedicated advocate will be handling all your requests and providing you with the support you need.
 
Have a lovely day! 

查看评论 · 已于 2024年5月22日 发布 · Darenne

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Darenne 进行了评论,

评论How to create and update reports
Hi Bill, thanks for your response. That's correct. It will also be cloned. Cloning creates an editable copy of the dashboard and all of its reports. When you clone a prebuilt dashboard, you also create copies of all the reports used in that dashboard. These cloned reports are stored in the corresponding default datasets. More information are stored in this article

查看评论 · 已于 2024年5月21日 发布 · Darenne

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Darenne 进行了评论,

评论How to create and update reports
Hi Pascal, I hope you're doing great! Thank you for your recent inquiry regarding "undo" options for unpublished changes in dashboard. Your interest in enhancing your experience with our product is truly appreciated.
 
However, I regret to inform you that this feature is currently not available. While I understand that this news may be disappointing, please rest assured that we are committed to delivering the best possible experience to our valued customers like yourself. 
 
I understand you've already included this on your response but I would recommend to clone a dashboard first if you need to make several edits before publishing, just so that you can compare the draft to the currently published state of the dashboard. 
 
Thank you so much for your understanding on this matter. 

查看评论 · 已于 2024年5月21日 发布 · Darenne

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