最近搜索
没有最近搜索

David Hall
已加入2021年4月14日
·
最后活动2025年1月13日
关注
0
关注者
0
活动总数
64
投票
1
订阅
36
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 David Hall
David Hall 进行了评论,
Hi Tabish, I'm sorry to hear you are still having trouble with this. If it helps, we've recently published a new recipe that includes an example procedure (here). In that procedure, the last step guides auto assist to mark the ticket as solved:
Step 7: Wrap up
- Thank the user and wrap up the conversation.
Try adding something similar to your procedure.
If that does not work for you, I'd suggest creating a support ticket so we can take a closer look at your specific account setup, procedures etc.
查看评论 · 已于 2025年1月07日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Tabish Khan , mark as solved comes out of the box and does not require any configuration. Auto assist will automatically suggest it when it assesses that the enquiry is resolved. You can also take more control by including directions in your procedure about how and when the conversation should be marked as solved.
查看评论 · 已于 2024年12月30日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Ian, thanks for all the questions. I'll need to gather some answers from a few different PMs and will come back to you shortly. I'll also create a ticket so we can investigate why the ‘mark as solved’ option isn't working for you.
查看评论 · 已于 2024年11月13日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Patrick, sorry for the slow reply here! Currently the intent model is not copied into a sandbox when it is created, nor when syncing products and add-ons.
If you haven't resolved this already, we'll need to help you add the intent model to your sandbox. Please reach out to your Account Executive or to Zendesk support.
查看评论 · 已于 2024年10月22日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Nicole, thank you for the feedback. We will take into consideration when we next review our plans.
查看评论 · 已于 2024年10月22日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Luca, thanks for the question! I would like to get more details from you about your use case, so we can make some suggestions. I will reach out via a ticket.
查看评论 · 已于 2024年10月21日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Boban Davidovic, these details aren't currently available through AppFlow.
If you don't have many Forms or Groups you could collate the details from Admin Center - when you're viewing a specific Form or Group the ID will be the long number at the end of the page's URL.
For lots of Forms and Groups it may be easier to extract this information using our APIs (e.g. Forms API and Groups API).
查看评论 · 已于 2024年4月30日 发布 · David Hall
0
关注者
0
投票
0
评论
David Hall 进行了评论,
Hi Joey, thanks for the feedback. You are probably on the right track about dynamic content being a blocker, as DC is not currently supported in deployments. I see you've signed up for a face-to-face session with us, looking forward to digging into this in more detail with you.
查看评论 · 已于 2024年2月05日 发布 · David Hall
0
关注者
0
投票
0
评论