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Erwin R

已加入2021年11月04日

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最后活动2022年12月01日

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的最新活动 Erwin R

Erwin R 进行了评论,

评论Canales de terceros y de mensajería por redes sociales
Hello Ricardo,

 If you are not seeing  "messaging" under Admin Center> Channels> Messaging & social, it means that your Zendesk account did not meet a requirement for messaging to be enabled on your account.

 To have messaging as an option available under Messaging & Social, your account must meet all three requirements.

 1. You must have a Zendesk Suite subscription OR a Support + Chat (Team plan or higher) account.
 2. Agent Workspace enabled on your account. If not yet please see this article Activating and deactivating the Zendesk Agent Workspace.
 3. Your account must have at least one Chat-enabled agent. See About Staff roles in Zendesk Admin Center.

 For more details you can also refer to this article about messaging.

Reagrds,

查看评论 · 已于 2022年12月01日 发布 · Erwin R

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评论Managing your email
Hello Sten, just to add to what Sean said about the issue you are experiencing I found this article that is related to the issue you are experiencing based on the error: Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555). We have this article related to that error https://support.zendesk.com/hc/en-us/articles/4408822468506. You may use this as reference for your domain admin or provider to work on the error you are getting.

All the best,
 

查看评论 · 已于 2021年11月05日 发布 · Erwin R

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