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Fab S.
已加入2021年4月16日
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最后活动2022年3月17日
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的最新活动 Fab S.
Fab S. 进行了评论，
Indeed that page would be more for comparison. Current Essential plan accounts are considered Legacy plans and can continue working, but Support Essential and Elite plans are no longer offered as of February 1, 2021.
Hence, you wont be able to Downgrade to Essential plan.
You can refer from here - About Zendesk Support plan types.
Best,
查看评论 · 已于 2022年3月17日 发布 · Fab S.
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Fab S. 进行了评论，
Considering that, "an incoming call is offered to the agent who has the maximum time elapsed since the last call attended and is available to take a new call"
Let's say that an Agent was the next on the queue and had to make an outbound call, hence, this Agent would be out and the next with the maximum time elapsed since the last call attended will be the next on queue (Agents in Online status).
When the outbound call is finished and Agent is back online, the time elapsed should be reseted and the Agent would go back to the "end of the queue".
Hope this information helps.
Best,
查看评论 · 已于 2022年2月18日 发布 · Fab S.
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Fab S. 进行了评论，
This warning would happen in this circumstances (blacklisting) if there is an existent Organization with that name "email" and probably the domain is on the allowing list. Ex: In Organizations > find the Organization in question > Remove the allowed domain.
I hope this helps.
Best,
查看评论 · 已于 2022年2月18日 发布 · Fab S.
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Fab S. 进行了评论，
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
查看评论 · 已于 2022年2月18日 发布 · Fab S.
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Fab S. 进行了评论，
Olá Alessandro,
Ja temos um ticket em aberto para a sua solicitação e vejo que ja esta sendo investigado. De qualquer forma atualizarei o ticket #10061795 para continuarmos o suporte por lá.
Se possível, por favor mantenha todas as comunicações através deste ticket #10061795, assim evitaremos desentendimentos nas comunicações.
Obrigado,
查看评论 · 已于 2022年2月18日 发布 · Fab S.
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Fab S. 进行了评论，
Currently, the language detection is natively designed to read body text and not subject.
I can only think (as a workaround), a trigger with Subject Text - Contain "string of words" or specific words that can be normally found in the subject text, to route those emails/tickets to the specific Group.
This might not be useful for you if the emails subject does not have pattern. But if does, a very customisable Trigger like:
I hope this helps.
Best,
查看评论 · 已于 2022年2月16日 发布 · Fab S.
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Fab S. 进行了评论，
Hi Larry Click,
As we would need some more information from your request, I've replied to you on the ticket 9700690 that you can find on your email now and we can continue from there.
Thanks,
查看评论 · 已于 2021年11月01日 发布 · Fab S.
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Fab S. 创建了一篇文章，
问题
29 Mar 如下图。答案
" 请求 于"列以完整格式显示日期，包括日、月和年（如果日期指的是上一年）。如果日期表示当前年份，则将其缩短。
如需了解更多关于视图的信息，请查阅文章：创建视图以管理工单工作流程
翻译免责声明：本文章使用自动翻译软件翻译，以便您了解基本内容。 我们已采取合理措施提供准确翻译，但不保证翻译准确性
如对翻译准确性有任何疑问，请以文章的英语版本为准。
已于 2023年1月26日 编辑 · Fab S.
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Fab S. 进行了评论，
Hello Sindy,
Thanks for your contact.
It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk
To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.
Please follow the steps from here: How can I keep track of specific end-user tickets .
Anyway, I hope this helps.
Thanks,
Fabricio | Customer Advocate
查看评论 · 已于 2021年2月24日 发布 · Fab S.
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