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Jean-Francois Weston

已加入2021年4月16日

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最后活动2023年5月31日

Zendesk Customer Care

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的最新活动 Jean-Francois Weston

Jean-Francois Weston 进行了评论,

社区评论 Q&A - Help center and community
Hey Damon,
I have sent you an answer in the ticket opened, already.
Bests

查看评论 · 已于 2023年5月31日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

社区评论 Q&A - Help center and community
Hi Damon. 
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you

查看评论 · 已于 2023年5月31日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

评论Mesure de la réussite
Bonjour Mourad, comme écrit dans l'article Où est l’option d’exportation de données ? pour accéder aux fonctionnalités d'exportation dans votre compte, il faut prendre contact avec notre équipe d’assistance pour demander leur activation. Je vais créer un ticket en votre nom pour adresser cette requête et reviens vers vous. Cordialement

查看评论 · 已于 2022年7月14日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

评论Apps and the Zendesk Marketplace
Hi Ravindranath, In order to know the full set of commands available with this functionality, I would recommend you read the following article ZCLI documentation on GitHub. And for information, here is the developers' documentation on Using the Zendesk Command Line Interface (ZCLI)
I hope this helps

查看评论 · 已于 2022年5月30日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)
Bonjour Frédéric, Malheureusement il n'est pas, actuellement, possible d'avoir un redimensionnement automatique des tableaux que vous avez créés dans le module Explore de Zendesk.
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux

查看评论 · 已于 2022年4月04日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

评论Ticket customization
Hi Ann, Would you have set conditions to ticket forms with conditional ticket fields?
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms

查看评论 · 已于 2021年11月01日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.

查看评论 · 已于 2021年10月26日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

社区评论 Q&A - Talk and text

Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.

I recommend you consult the following article: 
Analyzing call activity wit the Talk dashboard  
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.

I hope this answer your question, and remain available if you need more details.
Regards

 

查看评论 · 已于 2021年3月30日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

评论Multiple language support

Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!

Jeff | Zendesk Advocate | EMEA
support@zendesk.com

查看评论 · 已于 2021年3月24日 发布 · Jean-Francois Weston

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Jean-Francois Weston 进行了评论,

评论How to get help with phone call problems in Talk

Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards

Jeff | Zendesk Advocate | EMEA
support@zendesk.com

查看评论 · 已于 2021年2月17日 发布 · Jean-Francois Weston

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