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Jon Ross

已加入2021年10月16日

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最后活动2025年1月07日

Zendesk Product Manager

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的最新活动 Jon Ross

Jon Ross 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Hi Antonio Naddeo, you can achieve the behaviour you are looking for by using a trigger to close the ticked when the agent moves it to Solved. Control of the conversation is passed back to the Bot when the ticket is closed. Please see this article https://support.zendesk.com/hc/en-us/articles/4408824482586-Managing-conversation-handoff-and-handback for additional details.  Thanks! 

查看评论 · 已于 2024年2月16日 发布 · Jon Ross

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社区评论 Feedback - Chat and Messaging (Chat)

Hi Everyone, thanks so much for your responses here and for providing this feedback. A few things to address:

  1.  To answer a question from Paul on this matter (and hopefully clarify the situation), Bot Persona will be available as an EAP very soon. This is an Advanced AI feature, which allows admins to adjust the tone of AI-generated responses. It does not enable the ability to customise the bot avatar. I understand the confusion though, since the graphic shows a custom bot avatar.
  2. We are thrilled to share that due to the feedback we have received, we are prioritising the ability for admins to customise the bot avatar and aim to deliver this feature in Q4. This will be available independently of advanced AI features.

Thanks again for your feedback, we will follow up in this thread when the customised bot avatar feature is delivered.

查看评论 · 已于 2023年9月14日 发布 · Jon Ross

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评论Zendesk Customer Support

Hi Ola, thanks for reaching out! 
Multiple Conversations is something we will be working on adding to the Zendesk Messaging Experience later this year. In the meantime, multiple conversations can be achieved (through additional customization) with our Sunshine Conversation platform. 
Please see https://docs.smooch.io/guide/multi-party-conversations/ for further details. 

查看评论 · 已于 2022年3月04日 发布 · Jon Ross

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