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Karen Beltran's Avatar

Karen Beltran

已加入2021年5月16日

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最后活动2024年6月04日

Zendesk Customer Care

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的最新活动 Karen Beltran

Karen Beltran 进行了评论,

评论How to report on Talk and Text

Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you. 

查看评论 · 已于 2024年6月04日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论How to manage phone numbers in Talk

Hi Mayra
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.

查看评论 · 已于 2024年5月22日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论Team members and groups

Hi Venkat Bellamkonda

With regards to enabling Omnichannel Routing the account setup should meet the following setup below. 

You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514

• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.

Further information is provided on your existing Support Ticket with us which is 11486615.

查看评论 · 已于 2023年5月05日 编辑 · Karen Beltran

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Karen Beltran 进行了评论,

社区评论 Q&A - Tickets and email

Hi Daniel Imbach TEST

This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users. 

查看评论 · 已于 2023年2月02日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

社区评论 Q&A - Tickets and email

Hi Arielle B

You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. 

Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb

To deactivate a trigger

  1. In Admin Center, click  Objects and rules in the sidebar, then select Business rules > Triggers.
  2. On the Triggers page, locate the trigger you want to deactivate.
  3. Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.

查看评论 · 已于 2023年2月02日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论Viewing and using dashboards
Hi Paul,

Unfortunately, this is not yet possible. You might want to check this related community post about this. 

https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
 
For now, this is the only option.
 
Exporting dashboard tabs and reports. 

查看评论 · 已于 2022年12月28日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

社区评论 Q&A - Sales CRM (Sell)

Hi Admin eVolpe


It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. 

For more information, see the article: Working with mandatory fields.

查看评论 · 已于 2022年12月27日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论Routing

Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there. 

查看评论 · 已于 2022年9月28日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论Using email in Sell
Hi ,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!

查看评论 · 已于 2022年8月17日 发布 · Karen Beltran

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Karen Beltran 进行了评论,

评论Using Sell smart lists
Hi Dan, 

I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. 

Thanks! 

查看评论 · 已于 2022年8月04日 发布 · Karen Beltran

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