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Kem Collin Agnabo's Avatar

Kem Collin Agnabo

已加入2021年4月14日

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最后活动2023年10月25日

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的最新活动 Kem Collin Agnabo

Kem Collin Agnabo 创建了一篇文章,

文章关于语音的帮助

问题

一名专员可以使用 Talk 呼叫另一名专员吗?

答案

专员对专员呼叫当前对于 Talk 不可用。专员可以在 Talk 上互相交谈的唯一时间是添加第三方到电话会议,或将电话转接给另一名专员。如需更多信息,请查阅文章:添加第三方到电话会议转接通话中。

翻译免责声明:本文章使用自动翻译软件翻译,以便您了解基本内容。 我们已采取合理措施提供准确翻译,但不保证翻译准确性

如对翻译准确性有任何疑问,请以文章的英语版本为准。

已于 2023年1月26日 编辑 · Kem Collin Agnabo

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Kem Collin Agnabo 进行了评论,

评论Managing Talk

Hi Chris,

Agents do not have the visibility on how calls came in, what options are pressed in the IVR.
Even Admins won't know the live transition of calls routed to an agent but Zendesk Talk follows the IVR or the configuration set in the Talk settings. To know how calls are routed to agents, you may read it here: How are calls routed to my agents in Zendesk Talk?

查看评论 · 已于 2021年9月01日 发布 · Kem Collin Agnabo

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Kem Collin Agnabo 进行了评论,

社区评论 Q&A - Talk and text

Hi Brian,

I'm sorry you're having trouble with your calls. Have you had a chance to go through our Talk Troubleshooting Guide? That should help you narrow down the issue. If you're still not able to resolve it, you may need to submit a ticket so our support team can do detailed troubleshooting with you!

查看评论 · 已于 2021年8月09日 发布 · Kem Collin Agnabo

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Kem Collin Agnabo 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Hi Emily,

When a ticket is solved for less than 4 days, it will reopen the ticket once the end-user replies back in the same ticket. If you wish to manage the tickets that reopen when the agent is not available, I suggest that you use the Out of the Office App and integrate it into your Support. The app displays the availability status of the agent assigned to tickets in Zendesk Support. The app prevents tickets from being accidentally assigned to an agent who is unavailable. When this occurs, a pop-up notification is displayed to the agent.

When a pending, on-hold or solve ticket is reopened by an end-user and the assignee is unavailable, a trigger fires that returns the ticket to the unassigned ticket queue.

You may install this app by going into the marketplace or click: https://www.zendesk.com/apps/support/out-of-office/

I hope this helps! Please let me know if you have questions.

查看评论 · 已于 2021年6月25日 发布 · Kem Collin Agnabo

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