Krzysztof Dobrzyński

Zendesk 现已成为全球首批获得 OpenAI 欧洲经济区 (EEA) 和瑞士端点访问权限的公司之一。这意味着您的组织现在可以访问高级人工智能附加功能中的生成式人工智能功能，而不必担心您的数据在由 OpenAI 处理时会离开欧洲经济区和瑞士。

支持的功能包括：

• 专员 Copilot（包括自动协助和其他适用于专员的生成人工智能工具）
• 适用于语音的生成式人工智能

有什么变化，为什么？

如果您已通过数据中心位置附加功能选择 EEA 数据托管，那么现在所有对 OpenAI 的请求将仅通过 EEA 或瑞士的数据中心转发，以支持您的数据驻留合规工作。

我需要做些什么？

符合条件的客户可无缝应用此更新，无需进行任何操作。

Zendesk 致力于确保数据隐私和安全性达到最高标准，此次更新进一步印证了这一承诺。如果您有任何疑问，或想了解更多详情，请随时联系您的帐户管理者。

有关 Zendesk人工智能信任和安全措施的更多信息，请访问我们的人工智能信任中心。

Hi Jason, glad you like the integration!

The integration shows the tickets based on email and phone number search in Support. So on a deal card, you should see all the tickets, that can be connected with the email addresses of people and companies that are associated with this particular deal.

Based on that, if you know there are some tickets missing please let us know and we will investigate.

Hello Ryo!

Notifications your sales team is receiving are handled by triggers in Support. You may want to adjust what kind of notifications are sent and to whom.

I believe that the one that makes the most noise for your team is the trigger called "Notify group of assignment". You may want to start with this one and find out if it is helpful at all in your organization, or maybe you can set the action it performs from "Email group" to "Email user" and choose "(all non-restricted agents)" as an option - it depends on your case.

Hey @...! 

Thank you for your feedback. May I ask you to tell us more about the issue? What would you like to accomplish?

What would be really helpful to find out is:

• Why the distributions didn't work in your case?
• Based on what criteria will Agents assign leads? Is it location/timezone constraints, sales rep specialization, type of the request?
• Should all of your reps be available for a lead association?

Answers to those questions will be really helpful for us to understand your problem and craft a possible solution.

@... - your feedback is welcome as well of course!