最近搜索
没有最近搜索

Paul Von
已加入2022年9月10日
·
最后活动2025年1月31日
关注
0
关注者
2
活动总数
59
投票
5
订阅
31
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Paul Von
Paul Von 进行了评论,
Nathan Reiher thanks for your feedback on the current limitations of the New Ticket page! We are currently tracking this feedback in our backlog for 2025 and are evaluating how we can make the New Ticket page configurable to meet this use case.
查看评论 · 已于 2024年9月23日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 进行了评论,
Hi Sami,
At the moment, the tags box in ticket properties is a fixed position field. The team is ideating on how we might make this flexible in the future by allowing for more configuration settings. I will share updates on any planned improvements as they become available.
查看评论 · 已于 2024年8月21日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 创建了一篇文章,
宣布日期 | 开始推行 | 结束推行 |
2024 年 8 月 28 日 | 2024 年 8 月 28 日 | 2024 年 9 月 2 日 |
Zendesk 很高兴宣布,Professional 及更高服务模式的客户现在可以配置自定义对象信息卡。
此公告包括以下主题:
有什么变化?
以前,管理员只能配置用户基础信息卡。我们正在扩展此功能,以便您配置自定义对象信息卡。与用户基础信息卡一样,您可以通过添加或移除字段或对其重新排序来配置自定义对象信息卡。
自定义对象信息卡显示在专员工作区的记录预览面板中。记录预览可供所有客户使用,但只能在 Professional 或更高服务模式下进行配置。
Zendesk 为何作出这项更改?
根据客户反馈,我们认为向专员显示最相关的信息可提高其工作效率。通过可配置的自定义对象信息卡,专员无需离开工单即可了解最重要的信息。
我需要做些什么?
您可以在管理中心配置自定义对象信息卡。请参阅在专员工作区中配置信息卡以查看更多信息。
如果您对此公告有任何反馈或疑问,请访问我们的社区论坛,我们将在这里收集和管理客户对产品的反馈。如需获取关于 Zendesk 产品的常规帮助,请联系 Zendesk 客户支持。
已于 2024年9月05日 编辑 · Paul Von
1
关注者
1
投票
0
评论
Paul Von 进行了评论,
Hi all,
I'm Paul, one of the product managers at Zendesk. First off, thank you for providing your feedback here on the need for adding custom columns on the User Profile page. We'll go ahead and add this to our backlog and track it for future consideration. While we can't commit prioritization of this request or timelines at the moment, we'll make sure to communicate any updates with this thread when available.
Thank you again for engaging with the Zendesk product development team, your feedback matters and it's highly appreciated!
查看评论 · 已于 2024年8月01日 发布 · Paul Von
0
关注者
1
投票
0
评论
Paul Von 进行了评论,
Hi everyone – Paul here from the Zendesk product team. As Shawna mentioned, thank you for taking the time to provide your feedback. It greatly helps Zendesk's product development teams prioritize, build, and improve product updates.
In regards to the order of messages and location of the conversation editor, customers who are on Suite or Support Professional and Enterprise plans can utilize Layout Builder to configure those settings. A custom layout through Layout Builder can accommodate changing the order of the conversation, the location of the editor, and whether the editor is open or closed by default. Here is the Help Center article that outlines how to do so: https://support.zendesk.com/hc/en-us/articles/6070249202202-Configuring-the-conversation-order-and-composer-location-in-tickets
查看评论 · 已于 2024年7月29日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 进行了评论,
Thank you for passing that feedback along, Paul! Hiding and showing sections in the different components that Layout Builder can influence via a custom layout is something the team is currently validating. We'll make sure to include your comments to our notes to research for future consideration.
查看评论 · 已于 2024年7月19日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 创建了一篇文章,
宣布日期 | 开始推行 | 结束推行 |
2024 年 7 月 3 日 | 2024 年 7 月 3 日 | 2024 年 7 月 8 日 |
Zendesk 很高兴地宣布,将具有布局生成器功能的自定义布局扩展到 Support Professional 和 Suite Professional 服务模式。以前,此功能仅供拥有 Enterprise 和 Enterprise Plus 帐户的客户使用。
本文章包含以下部分:
有什么变化?
如果您在 Support Professional 或 Suite Professional 服务模式中激活了专员工作区,现在就可以使用布局生成器创建自定义工单布局。通过自定义布局,管理员可以使用一个直观的拖放界面(称为“布局生成器”)创建自定义布局并将其应用于工单。无需开发者资源。
通过布局生成器,您可以将专员最常用的应用从背景信息面板移入工单主界面,以示区别。您还可以对组件(例如工单对话和工单属性)进行重新排列、调整大小和堆叠,以改进专员的工作流程并减少专员解决工单所需的时间。
有关使用布局生成器的自定义布局的更多信息,请参阅本文章。
Zendesk 为何作出这项更改?
我们听取了客户的意见!客户需要一种方法来配置 Zendesk,以便工单界面在适当的时间和情况下为其专员提供正确信息和背景信息。
客户看到了 Enterprise 服务模式中自定义布局的价值,并要求我们将工单自定义功能扩展到其他服务模式类型。我们收到了许多客户请求,尤其是配置对话顺序和撰写区位置。Professional 服务模式的客户现在就可以进行此操作。
我需要做些什么?
如果您的 Professional 帐户已激活专员工作区,您将自动在管理中心的“工作区 > 专员工具”下看到新的布局部分。无需其他步骤即可为您的帐户启用此功能。
要建立并激活自定义布局,这份实用的资源指南可以帮助您入门。
如果您对此公告有任何反馈或疑问,请访问我们的社区论坛,我们将在这里收集和管理客户对产品的反馈。如需获取关于 Zendesk 产品的常规帮助,请联系 Zendesk 客户支持。
已于 2024年7月23日 编辑 · Paul Von
2
关注者
1
投票
0
评论
Paul Von 进行了评论,
Hey Lloyd, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
To your broader feedback on a customizable Agent Workspace, we now offer a degree of UI flexibility and customization via custom layouts through layout builder. This feature allows eligible customers to configure the ticket page to better suit specific workflows and set up different variations of the page to account for different teams. You can learn more about how this configuration can be set up through this Help Center article: https://support.zendesk.com/hc/en-us/articles/5447690090138-About-custom-layouts-with-layout-builder
As for your suggestions about URL for theming and notes reversion, I have added those to the backlog for future consideration. This means that we will evaluate and consider development of these requested capabilities in our future planning cycles. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
查看评论 · 已于 2024年3月19日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 进行了评论,
Hey everyone, Paul here from the Zendesk Product Team!
I apologize for the delay on our end in providing you with a response to this feature request, it does date back many years.
I wanted to add an official comment here to let you know that we are not able to commit to building this feature at this time. I understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
I'm going to mark this post as “not planned”, but leave it open for further comments and upvotes.
If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, I apologize for our delay and appreciate you being a valuable Zendesk Community member.
查看评论 · 已于 2024年3月19日 发布 · Paul Von
0
关注者
0
投票
0
评论
Paul Von 进行了评论,
Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I wanted to share that this capability to determine the open/closed nature of context panel and which panel is open by default has been released as of November 2023! It is available as part of custom layouts via layout builder.
While you may have already seen this announcement, we wanted to close the loop here for others who may come upon this post. Please view this documentation (https://support.zendesk.com/hc/en-us/articles/5447837546138-Creating-custom-layouts-to-improve-agent-workflow) to learn more about how to configure the context panel for this use case.
We appreciate your feedback and thank you for being a valuable Zendesk Community member.
查看评论 · 已于 2024年3月19日 发布 · Paul Von
0
关注者
0
投票
0
评论