最近搜索
没有最近搜索
Phillip A
已加入2022年4月28日
·
最后活动2025年1月01日
关注
0
关注者
0
活动总数
3
投票
0
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Phillip A
Phillip A 进行了评论，
社区评论 Q&A - Tickets and email
Hi Everyone!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
查看评论 · 已于 2025年1月01日 发布 · Phillip A
0
关注者
0
投票
0
评论