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Prateek Chhetri

已加入2021年4月14日

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最后活动2022年10月05日

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的最新活动 Prateek Chhetri

Prateek Chhetri 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal comment.

查看评论 · 已于 2022年10月05日 发布 · Prateek Chhetri

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Prateek Chhetri 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)
Hey Naomi,
 
The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

查看评论 · 已于 2022年10月03日 发布 · Prateek Chhetri

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Prateek Chhetri 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)
Hey dschmidt,
 
This would be an expected behavior of the app.

查看评论 · 已于 2022年9月07日 发布 · Prateek Chhetri

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Prateek Chhetri 进行了评论,

评论Using Built by Zendesk apps
Hey Stacy,
 
Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available options in the assignee dropdown.

查看评论 · 已于 2022年8月29日 发布 · Prateek Chhetri

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Prateek Chhetri 创建了一个帖子,

帖子 Feedback - Apps and integrations (Platform)

This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

已于 2020年12月14日 发布 · Prateek Chhetri

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