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Ronald Suplido Jr

已加入2021年5月13日

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最后活动2023年6月12日

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的最新活动 Ronald Suplido Jr

Ronald Suplido Jr 进行了评论,

评论Using Built by Zendesk apps
Hi Julius, 

Thanks for your inquiry! I will be creating a separate ticket to address your concern with the Ticket Field manager app. You can expect a follow-up email from me the soonest. Thanks!


Best, 

 

查看评论 · 已于 2023年2月28日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

社区评论 Português do Brasil Comunidade
Hi, 

The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we can assist you further on this. Thanks!

查看评论 · 已于 2022年2月09日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论Call routing, greetings, IVR, and recordings
Hello MIlos, 

Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but still, you should be able to log a ticket to us through the messaging widget. 

As for your main concern, I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!

查看评论 · 已于 2021年12月03日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 创建了一篇文章,

文章关于报告和分析的帮助

问题

是否可以在Zendesk Explore中报告协作快捷对话? 

回答

Explore 中没有可以报告开箱即用的协作快捷对话的数据集。

解决方法是 创建触发器 ,在每次创建、关闭、回复或重新开启协作快捷对话时添加工单标签。然后,使用这些标签在 Explore 中创建报告。请参阅以下示例,了解如何创建在创建协作快捷对话时添加标签的触发器。

创建触发器的步骤

  1. 创建一个新触发器
  2. 满足所有以下条件下添加:
    • 对象 > 工单 > 协作快捷对话 | | 创建于
  3. 操作下添加:
    • 对象 > 工单 > 添加标签 |输入您的自定义标签,例如 side_conversation_created
  4. 单击创建触发器

Add tags to report on tickets created from side conversations.png

在触发器首次触发并将标签添加到工单后,您可以开始在 Explore 中建立报告,以报告标签。有关更多信息,请参阅文章:带工单标签 的报告

翻译免责声明:本文章使用自动翻译软件翻译,以便您了解基本内容。 我们已采取合理措施提供准确翻译,但不保证翻译准确性

如对翻译准确性有任何疑问,请以文章的英语版本为准。

已于 2024年12月17日 编辑 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论General questions about email and email template
Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method.

 If you're trying to connect a distribution type of email, this article (https://support.zendesk.com/hc/en-us/articles/4408833816218) gives you an overview of how it's supposed to be configured in your email host side. Essentially, the distribution email should only contain Zendesk-owned support address and nothing else. If your mail host supports removal of the footer in Group emails, I suggest that you do that too. Cheers!

查看评论 · 已于 2021年11月03日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论Ticket basics

Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!

查看评论 · 已于 2021年9月17日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论Ticket basics

Hello Yaniv,

I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the current search function requires a value for lookup.

查看评论 · 已于 2021年9月15日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论How to fix access issues

Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!

查看评论 · 已于 2021年9月03日 发布 · Ronald Suplido Jr

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Ronald Suplido Jr 进行了评论,

评论Setting up and using Text

Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I believe. That’s why your Trigger must set the ticket to closed as the SMS channel can’t follow the same threading logic you have on the email channel.

So for instance, you can modify the trigger that sends out SMS messages apply a tag. This tag can then be used in a separate trigger to set that ticket to "closed" instead of "solved." Hope this helps!

查看评论 · 已于 2021年8月04日 发布 · Ronald Suplido Jr

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