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Sasha Zakharenko

已加入2021年5月13日

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最后活动2024年6月28日

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的最新活动 Sasha Zakharenko

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社区评论 Developer - Zendesk Apps Framework (ZAF)
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Hi Nurymkhan!

As we discussed in the call, here is the proposed solution:

  1. Create a ticket Side Bar App
  2. Listen to comment.attachments.changed
  3. If an attachment is added, fire another API call to delete the attachment from the comment
  4. [Optional] Show dialog/modal on error about adding the attachment
  5. Result: If the agent press Send button, it will still not deliver the message
This will be the generic solution since it is workable for both Comment base (email) + Messaging
If it's too complicated - our PS and partners are here to help. 
 
We will be visiting your company next week, see you!

查看评论 · 已于 2023年3月09日 发布 · Sasha Zakharenko

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