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Mary Paez
已加入2021年4月15日
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最后活动2024年8月19日
Knowledge Manager for Veeva Global Support KCS Certified
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Mary Paez 进行了评论,
This is a poorly planned feature that should never limit results. Allowing more filtering options would be beneficial. But, please extend the results to unlimited and let the agents find what they are looking for
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查看评论 · 已于 2024年8月19日 编辑 · Mary Paez
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Mary Paez 创建了一个帖子,
Need to access the owner and author fields of all our articles thru the API? How can this be done? We are finding the author value but not the owner.
已于 2023年11月27日 发布 · Mary Paez
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Mary Paez 进行了评论,
Did you also check the Managed by Setting as well as Visible to property?
查看评论 · 已于 2023年3月29日 发布 · Mary Paez
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Mary Paez 创建了一个帖子,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
已于 2023年3月27日 发布 · Mary Paez
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Mary Paez 进行了评论,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in tickets without KB. Did we do something wrong?
No = tickets without KB
Yes = tickets with KB
查看评论 · 已于 2023年3月23日 编辑 · Mary Paez
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Mary Paez 创建了一个帖子,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
已于 2023年3月23日 发布 · Mary Paez
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Mary Paez 进行了评论,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
查看评论 · 已于 2023年3月23日 发布 · Mary Paez
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