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Kyle Pinkley

已加入2021年4月15日

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最后活动2023年11月10日

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的最新活动 Kyle Pinkley

Kyle Pinkley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

查看评论 · 已于 2022年8月25日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

查看评论 · 已于 2022年8月08日 发布 · Kyle Pinkley

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Kyle Pinkley 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

已于 2022年8月03日 发布 · Kyle Pinkley

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Kyle Pinkley 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

已于 2022年8月02日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

查看评论 · 已于 2022年8月02日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

评论Account settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

查看评论 · 已于 2022年6月10日 发布 · Kyle Pinkley

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Kyle Pinkley 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

已于 2022年5月03日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

评论Attachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

查看评论 · 已于 2022年4月20日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

查看评论 · 已于 2022年1月31日 发布 · Kyle Pinkley

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Kyle Pinkley 进行了评论,

社区评论 Discussion - Tips and best practices from the community

查看评论 · 已于 2021年11月16日 发布 · Kyle Pinkley

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