Milton Lobo

Is the ‘Having’ clause not available any more? If so, are there any other ways to filter that would be more reliable than the metric filter?

Is there any news yet on the new dataset?

Also, can someone clarify - is it all metrics that are inaccurate or just avg?

Hi. Would it be possible to get an update on the above please?

That sounds like just the thing. Would you be able to confirm when it launches and what it's listed under please?

Is it possible to build a trigger or automation around the 10 minute inactivity timer used for messaging?

I've read the linked article, and would like to add a tag to any conversations that become inactive after 10 mins but don't see any obvious options on how to do this. Are there any enterprising alternate solutions anyone can recommend?

One thing that's a little unclear is if the phrase used for intent is purely used for classification only or if it's also recognised by the bot when an end-user searches.

e.g. In the example you give where you'd use "Request a refund" as the intent, would you also need the same phrase to be included in the "Other ways to ask" list?

David Registro - to stop the query aggregating all Mondays, you probably want to add a date filter into the mix (e.g. this week / last week)

No pretty heatmaps in the below, but for an idea on how I've set this up before:

Are there any plans to make the Review Status available within the API endpoint?

That's what I was after, thanks Miranda Burford :)

Any word if Security-based restrictions for messaging (signed-in vs. anonymous users) was released? Comparison matrix still says Q4 2021.