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Johannes Ganter
已加入2021年4月15日
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最后活动2023年2月17日
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的最新活动 Johannes Ganter
Johannes Ganter 进行了评论,
Johannes Ganter 进行了评论,
Hey guys,
why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I set up doesn't fire. Why would you even offer the above trigger condition if it doesn't do anything?
Best
Johannes
查看评论 · 已于 2022年4月15日 发布 · Johannes Ganter
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Johannes Ganter 进行了评论,
It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can deal with them via the triggers. But not being informed at all, not even in the suspended folder is extremely damaging.
查看评论 · 已于 2021年8月18日 发布 · Johannes Ganter
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Johannes Ganter 进行了评论,
Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.
查看评论 · 已于 2021年8月09日 发布 · Johannes Ganter
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