最近搜索


没有最近搜索

Johannes Ganter's Avatar

Johannes Ganter

已加入2021年4月15日

·

最后活动2023年2月17日

关注

0

关注者

0

活动总数

32

投票

9

订阅

14

活动概览

的最新活动 Johannes Ganter

Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.

查看评论 · 已于 2023年1月17日 发布 · Johannes Ganter

0

关注者

2

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition. 

查看评论 · 已于 2023年1月17日 发布 · Johannes Ganter

0

关注者

4

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hey guys,

why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I set up doesn't fire. Why would you even offer the above trigger condition if it doesn't do anything?

Best

Johannes

查看评论 · 已于 2022年4月15日 发布 · Johannes Ganter

0

关注者

1

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can deal with them via the triggers. But not being informed at all, not even in the suspended folder is extremely damaging.

查看评论 · 已于 2021年8月18日 发布 · Johannes Ganter

0

关注者

3

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

查看评论 · 已于 2021年8月09日 发布 · Johannes Ganter

0

关注者

0

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

查看评论 · 已于 2021年8月09日 发布 · Johannes Ganter

0

关注者

0

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.

查看评论 · 已于 2021年8月06日 发布 · Johannes Ganter

0

关注者

1

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Feedback - Ticketing system (Support)

How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...

查看评论 · 已于 2021年4月09日 发布 · Johannes Ganter

0

关注者

0

投票

0

评论


Johannes Ganter 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hey @...,

I followed every step you explained above, but for some reason my content doesn't show with the colour options. Any idea what might be wrong?

查看评论 · 已于 2021年3月04日 发布 · Johannes Ganter

0

关注者

0

投票

0

评论