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Nathan Purcell

已加入2021年4月15日

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最后活动2023年7月10日

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的最新活动 Nathan Purcell

Nathan Purcell 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I'm 100% with Jordan Moore here. 

My organisation comprises dozens of brands with hundreds of agents in teams around the world. Our agents are cross-trained so the number of queues is a multiple of the different brands AND services therein. 

Zendesk shouldn't try to dictate how we use the system; they should be listening to feedback and adapting. If we choose to do so in a "non-optimal" way then that's for us to decide. 

查看评论 · 已于 2023年7月10日 发布 · Nathan Purcell

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Nathan Purcell 进行了评论,

评论Using themes and customizing your Help Center

To echo Hamish, can more details be added on the limitations in the manifest file? 

Receiving an unhelpful message that reads "The property '#/settings/0/variables/X' of type object did not match any of the required schemas" doesn't give us much to go on. 

The limit will be known to you, so adding docs should take a couple of minutes, not months. 

 

Edit to add, the length of descriptions, labels etc. is not flagged by ZAT, so I hope you can understand the frustration that a limit is only being imposed at the last step. 

查看评论 · 已于 2023年3月23日 编辑 · Nathan Purcell

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Nathan Purcell 进行了评论,

评论Ticket basics

Welcome to Zendesk Cat, where the documentation is either missing, just plain wrong or there's some unusual edge case that affects 99% of the users 🤷 🙄

查看评论 · 已于 2023年3月16日 发布 · Nathan Purcell

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Nathan Purcell 进行了评论,

评论Using themes and customizing your Help Center

Why can we not inject dependencies to the document_head (or the out-of-reach area of the head)? 

It makes adding custom styling and working with frameworks (Bootstrap, Tailwind, Foundation) incredibly difficult and leads to a massive over use of !important declarations. 

查看评论 · 已于 2023年3月01日 发布 · Nathan Purcell

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Nathan Purcell 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

The group to which the ticket is assigned. The "assignee" option in the left hand column. 

查看评论 · 已于 2023年2月17日 发布 · Nathan Purcell

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Nathan Purcell 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

Nice! 

Got to say though, "Automatically use the correct email sender, depending on the agent's user group" is close, but no cigar. 

If you can work it based on the ticket's group then you win. 

查看评论 · 已于 2023年2月17日 发布 · Nathan Purcell

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Nathan Purcell 进行了评论,

评论Using themes and customizing your Help Center

Colleen, that CSS isn't targeting those divs as they don't have the class "block-list-item". 

In your CSS, replace ".block-list-item" with ".custom-block" and it should work. 

 

查看评论 · 已于 2023年1月18日 发布 · Nathan Purcell

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社区评论 Feedback - Ticketing system (Support)

Salvador Vazquez can we have an update please? 

查看评论 · 已于 2023年1月18日 发布 · Nathan Purcell

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Nathan Purcell 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? 

Working example that I noticed today: CSAT ratings

CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available

Why?

This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship? 

 

已于 2022年11月15日 编辑 · Nathan Purcell

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Nathan Purcell 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product. 

It's a pretty poor testament to Zendesk that such a simple request was overlooked in the first place, it's taken over a year to get to this point (which is of course, no movement), and that the next best option is what looks like a very costly third-party app.

Even a free third-party app inevitably means workarounds and unpicking said workaround when Zendesk finally come up with a solution (if one comes at all). 

查看评论 · 已于 2022年11月07日 发布 · Nathan Purcell

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