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Nathan Purcell
已加入2021年4月15日
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最后活动2023年7月10日
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的最新活动 Nathan Purcell
Nathan Purcell 进行了评论,
I'm 100% with Jordan Moore here.
My organisation comprises dozens of brands with hundreds of agents in teams around the world. Our agents are cross-trained so the number of queues is a multiple of the different brands AND services therein.
Zendesk shouldn't try to dictate how we use the system; they should be listening to feedback and adapting. If we choose to do so in a "non-optimal" way then that's for us to decide.
查看评论 · 已于 2023年7月10日 发布 · Nathan Purcell
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Nathan Purcell 进行了评论,
To echo Hamish, can more details be added on the limitations in the manifest file?
Receiving an unhelpful message that reads "The property '#/settings/0/variables/X' of type object did not match any of the required schemas" doesn't give us much to go on.
The limit will be known to you, so adding docs should take a couple of minutes, not months.
Edit to add, the length of descriptions, labels etc. is not flagged by ZAT, so I hope you can understand the frustration that a limit is only being imposed at the last step.
查看评论 · 已于 2023年3月23日 编辑 · Nathan Purcell
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Nathan Purcell 进行了评论,
Welcome to Zendesk Cat, where the documentation is either missing, just plain wrong or there's some unusual edge case that affects 99% of the users 🤷 🙄
查看评论 · 已于 2023年3月16日 发布 · Nathan Purcell
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Nathan Purcell 进行了评论,
Why can we not inject dependencies to the document_head (or the out-of-reach area of the head)?
It makes adding custom styling and working with frameworks (Bootstrap, Tailwind, Foundation) incredibly difficult and leads to a massive over use of !important declarations.
查看评论 · 已于 2023年3月01日 发布 · Nathan Purcell
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Nathan Purcell 进行了评论,
Nathan Purcell 进行了评论,
Colleen, that CSS isn't targeting those divs as they don't have the class "block-list-item".
In your CSS, replace ".block-list-item" with ".custom-block" and it should work.
查看评论 · 已于 2023年1月18日 发布 · Nathan Purcell
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Nathan Purcell 进行了评论,
Salvador Vazquez can we have an update please?
查看评论 · 已于 2023年1月18日 发布 · Nathan Purcell
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Nathan Purcell 创建了一个帖子,
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute?
Working example that I noticed today: CSAT ratings.
CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available.
Why?
This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship?
已于 2022年11月15日 编辑 · Nathan Purcell
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Nathan Purcell 进行了评论,
Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product.
It's a pretty poor testament to Zendesk that such a simple request was overlooked in the first place, it's taken over a year to get to this point (which is of course, no movement), and that the next best option is what looks like a very costly third-party app.
Even a free third-party app inevitably means workarounds and unpicking said workaround when Zendesk finally come up with a solution (if one comes at all).
查看评论 · 已于 2022年11月07日 发布 · Nathan Purcell
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