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Amy Gracer

已加入2021年4月15日

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最后活动2023年12月29日

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的最新活动 Amy Gracer

Amy Gracer 进行了评论,

评论Triggers and automations

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked.

Has anyone put together a step by step for automatically cc'ing end users on tickets? It seems like this would be a feature lots of folks would want. 

Thank you so much to anyone who can assist!

查看评论 · 已于 2023年7月21日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

评论End-user guide for Help Center

Brittany Mandel

I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css. Not the most elegant solution, but it works. 

查看评论 · 已于 2023年6月25日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

查看评论 · 已于 2023年6月07日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

评论Announcements

Is there any way to hide either the CC'd or the Organization tabs?

查看评论 · 已于 2023年6月07日 发布 · Amy Gracer

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Amy Gracer 创建了一个帖子,

帖子 Q&A - Apps and integrations

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

已于 2023年5月10日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

评论Jira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and Dev in Jira only, rather than assigning developers tickets in Jira and Zendesk. Some questions:

1. Will my development still need Zendesk licenses if they are not assigned or directly commenting in the Zendesk tickets? Is there a view only license for development? (like a light agent?)

2.  I have set post functions to update the Zendesk ticket for comments and status changes. Notification of these changes appear as an email from the person who originally set up the integration, rather than from the {{user.displayName}}  in Jira. Is there a way to send these notifications from the Jira user?

查看评论 · 已于 2023年5月09日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

查看评论 · 已于 2023年2月13日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Alastair Adams (US) This is still working in my help center, but I am using a custom theme, not Copenhagen. 

查看评论 · 已于 2023年2月13日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

评论End-user guide for Help Center

Hannah Lucid

You can hide the voting feature on the articles page. 

Comment out this section

{{!-- {{#with article}}
         

            {{t 'was_this_article_helpful'}}
             
           

             
             
                {{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
                {{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}
             
           

            
           

              {{vote 'label' class='article-vote-label'}}

           

         

        {{/with}}--}}

 

查看评论 · 已于 2023年1月06日 发布 · Amy Gracer

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Amy Gracer 进行了评论,

评论Using themes and customizing your Help Center

Isaac Starobin

Hi Isaac,

It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to appear. 

In style.css

.fancy {
  list-style: none; 
  counter-reset: li
}
.fancy > li::before {
  content: counter(li); color: red;
  display: inline-block; width: 1em;
  margin-left: -1em
}
.fancy li {
  counter-increment: li
}

In your HTML


     
  1. test

  2.  
  3. test

  4.  
  5. test

 

 

 

查看评论 · 已于 2022年11月01日 发布 · Amy Gracer

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