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Andrei Kamarouski's Avatar

Andrei Kamarouski

已加入2021年4月15日

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最后活动2024年5月17日

Community ModeratorThe Wise One - 2021

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Andrei Kamarouski 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

查看评论 · 已于 2024年5月06日 发布 · Andrei Kamarouski

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评论Explore recipes

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

查看评论 · 已于 2024年5月06日 发布 · Andrei Kamarouski

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社区评论 Feedback - Reporting and analytics (Explore)

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

查看评论 · 已于 2024年5月06日 发布 · Andrei Kamarouski

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评论End-user guide for Help Center

Hey Gorka Cardona-Lauridsen

We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug? 

查看评论 · 已于 2023年11月20日 发布 · Andrei Kamarouski

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评论Measuring success

Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset? 

查看评论 · 已于 2023年10月20日 发布 · Andrei Kamarouski

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评论Measuring success

Hey, this is the formula for the metric like this.

IF [SLA metric]="Periodic Update Time" 
THEN AVG(SLA metric completion time (days)) 
ENDIF

查看评论 · 已于 2023年10月20日 发布 · Andrei Kamarouski

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评论Writing formulas

Then use this

THEN [Update - Date] 

instead of this

THEN [Update - Timestamp] 

查看评论 · 已于 2023年10月20日 发布 · Andrei Kamarouski

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评论Writing formulas

Hey @..., here you are 

IF ([Changes - Field name]="status"    
       AND [Changes - Previous value]!="solved"
      AND ([Changes - New value]="solved" OR [Changes - New value]="closed")  
      AND  DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp]) 
THEN [Update - Timestamp] 
ENDIF

查看评论 · 已于 2023年10月20日 发布 · Andrei Kamarouski

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社区评论 Feedback - Ticketing system (Support)

Hi all, 

If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia

查看评论 · 已于 2023年5月16日 发布 · Andrei Kamarouski

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评论Security and user access in Zendesk Support

Hey guys, does it support Messaging tickets? 

查看评论 · 已于 2023年5月08日 发布 · Andrei Kamarouski

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