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Michael Bui

已加入2021年4月15日

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最后活动2023年2月13日

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的最新活动 Michael Bui

Michael Bui 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We would like to see the Agent Workspace composer window have the ability to save resizing.

The composer window in Agent Workspace, when expanded, does not remain the same size when you exit a ticket or open a new ticket. As a result, the window requires resizing multiple times a day depending on conversation size. The size of the window is also different depending on monitor size so for some agents, resizing is required more often than others.

 

已于 2022年7月29日 发布 · Michael Bui

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Michael Bui 进行了评论,

评论Extending Zendesk

The time tracking app used to work on the Zendesk mobile app but not longer appears to be visible in it, nor can your record the time spent.

Is time tracking still available for the Zendesk mobile app?

查看评论 · 已于 2022年7月27日 发布 · Michael Bui

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Michael Bui 创建了一个帖子,

帖子 Q&A - Tickets and email

When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one page and body on a second page.

We are unable to understand why some print over a minimum of two pages and we are unable to make it all print on 1 page.

已于 2021年3月22日 发布 · Michael Bui

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