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Stephen Kairys

已加入2021年4月15日

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最后活动2023年12月27日

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Stephen Kairys 进行了评论,

社区评论 Feedback - Help Center (Guide)

@Ashley, exactly! Sorta like having an employee list and not being able to sort by Last Name. ;)

查看评论 · 已于 2023年4月04日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

评论How to manage the help center

Thank you Diane. We ended up exporting to PDF. It was apx. 120 articles, but worth the effort. Have a good week.

查看评论 · 已于 2022年5月02日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

社区评论 Feedback - Help Center (Guide)

Thanks. But don't think it'll work for me. We're not looking to add any third-party apps.

查看评论 · 已于 2022年4月14日 发布 · Stephen Kairys

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Stephen Kairys 创建了一个帖子,

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Hello,

I need to display the article list in alphabetical order by title. But, it seems like while I can sort on (e.g.) Last Edited, I cannot sort by title. Which seems like a major omission in functionality.

Accordingly:

1) How can I do this?

2) If I can't sort the article list by title, is there a workaround/alternative?

Thanks.

已于 2022年4月14日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

评论Using the knowledge base in Help Center

Hi, I have a related question.

In the global article list, how can I order it alphabetically by Title. You can sort by Last Edited, but not by Title, which seems odd. 

If I can't do this on the article list, is there another way to spit out a list of our articles from A to Z?

Thanks.

 

查看评论 · 已于 2022年4月13日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

评论How to manage the help center

Hello,

We need to export roughly 10 articles for a client who cannot access our Zendesk Guide Knowledge Base. I'm considering two alternatives.

1.  I'm able to print to a PDF in Chrome. Does printing each individual article to a PDF seem viable? 

2. For the API, how would I install? How much work is involved to export all articles in a brand to a PDF or whatever?

Thanks.

查看评论 · 已于 2022年4月05日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

社区评论 Q&A - Help center and community

Thank you for the above. But, our priorities have changes in the new year, so for now I've been told to back-burner this. Apologies for taking this much of your time.

查看评论 · 已于 2022年1月04日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

评论Using themes and customizing your Help Center

I'll take a look next week. Thank you.

查看评论 · 已于 2021年12月28日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

社区评论 Q&A - Help center and community

Rae - 

Thank you so much. That screen (at a quick glance) looks familiar per what I recall my manager doing. I'll have to take a deeper look after the holidays. Except to ask - what language is the above code written in?

Happy New Year.

查看评论 · 已于 2021年12月27日 发布 · Stephen Kairys

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Stephen Kairys 进行了评论,

评论Using themes and customizing your Help Center

Hi,

Happy Holidays. :)

Do you have an article explaining how to use CSS (or whatever else) to create an automated ToC? (Table of Contents)? Ideally, the section #s would also prefix any headings in the actual article.

e.g.,

1.2.4 Modifying Vendor

Thanks.

查看评论 · 已于 2021年12月27日 发布 · Stephen Kairys

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