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WhatsApp Connector

已加入2021年4月15日

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最后活动2024年3月11日

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的最新活动 WhatsApp Connector

WhatsApp Connector 进行了评论,

评论Ticket customization

Hello,

Any plans to include the email translation for outbound messages?

Thanks.

查看评论 · 已于 2024年3月11日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Hello, we are also interested in removing this. Any plans in roadmap for it?

查看评论 · 已于 2023年12月19日 发布 · WhatsApp Connector

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WhatsApp Connector 创建了一个帖子,

帖子 Feedback - Apps and integrations (Platform)

Hello,

Is anybody using a storage software for Outlook emails and attachments that provides a Zendesk App to search for those files?

We are helping a customer migrate from Outlook to Zendesk and since they cannot search for attachments in Zendesk, an alternative like the previously described would be useful. I am not sure that Dropbox and do that:

https://www.zendesk.com/marketplace/apps/support/115221/dropbox/?queryID=96349e6e371767af124ff868d4c22dd8

Thanks. 

已于 2023年12月07日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

评论Zendesk messaging

+1 automatic translations

查看评论 · 已于 2023年11月29日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hello, is there any chance that the attachment search capabilities (PDF, Excel, Word, txt, etc.) are included in the 2024 roadmap?

Are you aware of any alternative in the marketplace? Robert Cwicinski, your app is interesting but would be nice if it would also support other file formats.

Thanks!

查看评论 · 已于 2023年11月24日 发布 · WhatsApp Connector

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WhatsApp Connector 创建了一个帖子,

帖子 Feedback - Mobile Apps

We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web browser it works well:

But it is not the case in the mobile app:

Certain customers of us work a lot in the mobile app and this is a constraint for certain tickets because they cannot continue with the ticket resolution from them when the end users make updates on previous comments. 

There are no workarounds for this since, as commented, they use the mobile app every day and the only way to see those updates is on their web browsers.  

Ideally, additional comments on previous comments should be visualised in the Zendesk Support Mobile App similarly to the first screenshot.

Thanks. 

已于 2023年11月01日 编辑 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hello, 

Based on the needs when transitioning from Outlook to Zendesk, it would be great to search across Excel, Word, and PDFs.

Please let us know if there is any update on the roadmap for 2024 or there is any app in the marketplace or workaround that could fill that gap.

Thanks.

 

查看评论 · 已于 2023年10月24日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

评论Third party and social messaging channels

This is a very relevant feature for Zendesk customers looking forward to bypassing Meta's 24-hour reply rule. With a deep knowledge of Zendesk, you can also create triggers and automations to send WhatsApp notifications in several ways.  

In case you need further capacities such as:

  • Error handling 
  • Bulk notifications
  • Starting conversations
  • Scheduled messages
  • Use of multiple templates
  • And a more refined solution for both for admins and agents

You can start using Respira's WhatsApp Connector, a Zendesk app with the first 1000 notifications for free.

查看评论 · 已于 2023年7月04日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

社区评论 Q&A - AI and automation

Hello Jeff

I would like to participate in the EAP to put the image of the Bot as our brand.

Thanks.

查看评论 · 已于 2023年5月12日 发布 · WhatsApp Connector

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WhatsApp Connector 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@..., please let us know if this feature is in the road map for this year. 

Thanks.

查看评论 · 已于 2023年1月05日 发布 · WhatsApp Connector

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