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Kalle Windefalk

已加入2021年4月15日

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最后活动2024年3月04日

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的最新活动 Kalle Windefalk

Kalle Windefalk 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Feature Request Summary: 

Guide articles should have the mention function (@...)

Description/Use Cases: 

When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned

 

Business impact of limitation or missing feature:

This would ensure a better coherent experience for the knowledge admin teams

已于 2022年5月20日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

评论Ticket automation and collaboration

It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually 

查看评论 · 已于 2022年4月20日 编辑 · Kalle Windefalk

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Kalle Windefalk 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Today I need to open the previous version of an article that has been applied for review. 

It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.

This would speed up the article approval flow

已于 2022年4月11日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

评论More integrations

Thanks @...

So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?

查看评论 · 已于 2022年3月24日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

评论More integrations

Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?

查看评论 · 已于 2022年3月23日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

 

查看评论 · 已于 2022年1月18日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

评论Setting up Agent Workspace

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

查看评论 · 已于 2022年1月18日 编辑 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

评论Ticket basics

I totally agrees with Oskar

查看评论 · 已于 2022年1月13日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@...

"...This continues to be planned for development later this year. No new updates at this point in time"

Is that statement still valid?

查看评论 · 已于 2021年11月26日 发布 · Kalle Windefalk

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Kalle Windefalk 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

We're in the same situation as @...

查看评论 · 已于 2021年4月08日 发布 · Kalle Windefalk

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