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Krista Shaver
已加入2021年4月15日
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最后活动2022年8月02日
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的最新活动 Krista Shaver
Krista Shaver 进行了评论,
I'm curious how others handle sending surveys out for unresolved bugs that may never get fixed. We don't want to keep bug tickets on hold while we wait for a fix that may never come, but to the customer, receiving a satisfaction survey for a bug ticket almost always results in 'bad'.
查看评论 · 已于 2022年8月02日 发布 · Krista Shaver
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I keep getting an error when trying to pull data using the standard formulas above.
Here is the copied formula - syntax error doesn't allow me to save.
deleting the second ) allows me to save but the calculation doesn't work. It gives me the error.
查看评论 · 已于 2021年5月25日 发布 · Krista Shaver
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I have automations set up to automatically solve tickets with information about the ticket topic in some instances... I can see that the automation solved the ticket, but how can I see the ticket? I'm curious if the automation is solving the correct tickets. The ticket is not in the Solved view or Recently Updated.
查看评论 · 已于 2021年4月19日 发布 · Krista Shaver
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Krista Shaver 创建了一个帖子,
I'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a hard time managing 2-3 years worth of outdated requests that we may or may not ever do. Our customers like having the insight into their ticket status through 'my activity' however when we close out an old ticket and it is marked as 'solved' they believe it's either been done or want the ticket to remain on hold... Is there a way to change solved to another term? Curious what others are doing! Thanks!
已于 2021年3月01日 发布 · Krista Shaver
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Krista Shaver 进行了评论,