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William Grote
已加入2021年4月15日
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最后活动2022年10月20日
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William Grote 进行了评论,
This is not an option, since im trying to edit the Management Permission roles for the User Segments that have Guide permissions -
I have a duplicate Management Permission User Segment called Admin(need to delete this) as well as the "editors and published" but these are both locked, can't seem to change them or delete them
查看评论 · 已于 2022年10月20日 发布 · William Grote
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William Grote 进行了评论,
I am trying to delete Publishers and editors but it says 'in -use' even though no articles are assigned this group - I have an identical group called Documentation Team I wish to use in its place
Also, another test role I created will not delete, how can I delete roles?
查看评论 · 已于 2022年10月19日 发布 · William Grote
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William Grote 进行了评论,
I would also like the ability to grant or restrict guide article visibility to multiple user segments, rather than having to create additional new segments to reflect a combined group
查看评论 · 已于 2022年10月12日 发布 · William Grote
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William Grote 进行了评论,
Hi Heather
Thanks for the updates, in our integration, it looks like there is a new status on the Jira side called "Fix Applied"
I have not set any custom web hooks for any field mapping, just the out of the box integration, so this request is pretty basic, but where can I adjust things in Jira so that when the "Fix Applied" is selected in Jira, the Status of the Zendesk ticket is changed to "Pending" rather than "On-Hold", as it is now? I went to Field Mapping but these are system fields, not custom ones, so I don't see how to change them?
查看评论 · 已于 2022年10月10日 发布 · William Grote
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William Grote 进行了评论,
@...
We are using AB with Messaging and would like a way to have a slightly different message response in one of our flows if the chat requester is in North America vs. the UK, since we don't offer the same pricing in the UK as we do in North America.
Is this possible in any way?
查看评论 · 已于 2022年8月17日 发布 · William Grote
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William Grote 进行了评论,
How can I set up guide so that I have a small custom management group of agents able to edit and view and create - but not publish and then only 1-2 specific admins allowed to actually publish?
查看评论 · 已于 2022年8月16日 发布 · William Grote
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William Grote 进行了评论,
However in another article, I added an anchor tag, and the anchor appears in the Headings list and there is no Anchors section?
查看评论 · 已于 2022年6月30日 发布 · William Grote
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William Grote 进行了评论,
OK, something changed today, now when I am manually adding anchors, and then go to the links, I see a new section called Anchors?
查看评论 · 已于 2022年6月30日 发布 · William Grote
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William Grote 进行了评论,
THANK YOU! works just as I had hoped for!
查看评论 · 已于 2022年6月28日 发布 · William Grote
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William Grote 进行了评论,
Is there a way to add anchors to longer articles so that a user can jump to that part of the article without making it a clickable link? We are adding in context help tips to our UI and want to allow users to click on a link in out UI and be brought to the right section of an article, but don't necessarily need to have actual links in the articles themselves?
查看评论 · 已于 2022年6月28日 发布 · William Grote
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