Schartner, Tobias

Same Problem over here: Our Agents have used wrong E-Mailaresses as Requester-Contact (after changing the Requester to another Requester). So the message has never reached the Contact and our Agent never get informed about that. Furthermore, we have that issue within “Sideconversations”: We don´t receive undeliverability-notifications within a ticket. That results in major operative issues …. 

Hello togehter,

our Company has the same need: we need to tansfer our customer-number from the user field into the ticket field. Unfortunately, the before discussed solution by transfering the numbers with the help of a dropdown field is because of the huge and fast growing amount of our customer-numbers not practicable.

both fields are text-fields because of alphanumeric data.

Furthermore, we need the Information of our customer-number within our reporting, in order to evaluate the number of Tickets per store.

It would be very helpful to get a function of linking both Information fields, e.g. by trigger.

Thanks and Regards

Tobias