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Dimi Baitanciuc
已加入2021年4月15日
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最后活动2021年10月26日
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的最新活动 Dimi Baitanciuc
Dimi Baitanciuc 创建了一个帖子，
Hi,
When a user writes a post on the community, he will receive a notification for each comment from a noreply system email (noreply@company.zendesk.com)
The problem is that most users reply to this address, and his reply goes to zendesk suspend tickets, instead of adding a follow-up comment on the original community post.
So, the user starts a conversation on the community, then his reply gets lost in the zendesk spam folder.
Suggestions:
- create a comment on the original community post when the user replies to that notification email
- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity
已于 2020年11月09日 发布 · Dimi Baitanciuc
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