最近搜索
没有最近搜索

Ola Timpson
已加入2021年4月15日
·
最后活动2024年5月06日
关注
0
关注者
0
活动总数
142
投票
38
订阅
56
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Ola Timpson
Ola Timpson 进行了评论,
Sean Newton Even if it's refreshed daily, why is it always a day behind? Yesterday's data always shows empty. For example, right now in our account time it's 9:24 on 5 April, but the last refresh is 00:59 on 3 April. So I can't see anything that's happened in the last 2 days.
查看评论 · 已于 2024年4月05日 发布 · Ola Timpson
0
关注者
0
投票
0
评论
Ola Timpson 进行了评论,
Hi Sydney Neubauer - you could use a trigger to tag tickets that have the string you're looking for in a comment, and then have an automation run based on the tag.
查看评论 · 已于 2024年2月16日 发布 · Ola Timpson
0
关注者
0
投票
0
评论
Ola Timpson 进行了评论,
Make sure your bot is helping and not just suggesting articles. If it gives the answer in the conversation flow and links to an article with more info then the customer is far more likely to take the answer on board (clicking an article is effort!).
Maybe ask for the customer's name earlier in the flow, rather than as part of the handover, so they're more likely to give their actual name. Also look at the wording you're using in the handover options.
查看评论 · 已于 2024年2月14日 发布 · Ola Timpson
0
关注者
1
投票
0
评论
Ola Timpson 进行了评论,
Stephen - I think you could do a trigger along the lines of "Current User is Agent" and "Assignee is changed" to get what you need
查看评论 · 已于 2024年2月02日 发布 · Ola Timpson
0
关注者
0
投票
0
评论
Ola Timpson 进行了评论,
I'd agree on treating messaging tickets as emails once they've switched over. I'd also like the same for phone calls. Most of our incoming phone call tickets are not solved during the call, and so need to be assigned to an appropriately skilled engineer once the phone message has been taken.
查看评论 · 已于 2024年1月25日 发布 · Ola Timpson
0
关注者
2
投票
0
评论
Ola Timpson 创建了一个帖子,
According to the tooltip, data is refreshed every hour. However what I'm seeing is that it is refreshing at the end of the day, with a day's delay.
This is what I saw yesterday (23rd):
And today (24th):
This behaviour also means that the default filtered view for 'Yesterday' is blank for me.
What is the expected behaviour here?
已于 2024年1月24日 发布 · Ola Timpson
0
关注者
4
投票
4
评论
Ola Timpson 创建了一个帖子,
It's really useful being able to see which users have the highest usage, and which endpoints have the highest usage. But it would be more useful to be able to drill down a combination of the two. So which user/endpoint has the highest usage.
We have a couple of outliers of endpoints with significantly higher usage, and being able to drill down the data like this would help us work out which integration or connection is the cause.
已于 2024年1月23日 发布 · Ola Timpson
3
关注者
3
投票
2
评论
Ola Timpson 进行了评论,
We have the same need as Robert Elliott - complex issues are not solved just because the call has ended, so we need them to be treated like email tickets in the routing.
查看评论 · 已于 2023年12月12日 发布 · Ola Timpson
0
关注者
1
投票
0
评论