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Khajik Khajadourian

已加入2021年4月15日

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最后活动2022年2月22日

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的最新活动 Khajik Khajadourian

Khajik Khajadourian 进行了评论,

评论Routing

When will skills be able to be leveraged in triggers? 

查看评论 · 已于 2022年2月22日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Do we know when this will be implemented? This is a huge blocker. 

查看评论 · 已于 2022年2月02日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Great idea

查看评论 · 已于 2022年2月01日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

评论Business rules

What is the difference between using dynamic content for multiple languages and liquid markup?

查看评论 · 已于 2022年1月24日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

评论General questions and issues about tickets

I agree with CJ, this article is incorrect. The IP address does not show in the audit trail. 

查看评论 · 已于 2022年1月24日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thank you!!!

查看评论 · 已于 2021年12月16日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I second this. This virtually makes the audit log unusable to us. We also need to search by what was changed (or the user that was changed) not by the actor. Most of the time we are wanting to find out who made the change to a specific user, and we don't know who the actor was. 

查看评论 · 已于 2021年11月17日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

评论Security and user access in Zendesk Support

We need to be able to search the audit log by the user that was changed, not just the actor making the change. Is there a plan to implement this in the audit log or am I not seeing how to do this? 

查看评论 · 已于 2021年11月17日 发布 · Khajik Khajadourian

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Khajik Khajadourian 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Feature Request Summary: 

The Agent Workspace UI should allow agents to warm transfer and/or multi-agent a chat, without having to take over the entire chat. 

Description/Use Cases: 

Our internal departments need to consult with one another during chats. This would be things like: Can we reschedule this customer? Does this pass fraud review? Can we overbook this window? The

Business impact of limitation or missing feature:

This is critical for our business because we don't want to bounce the chat requester around from department to department when it may just take a few minutes of consult. Without this feature, our teams have to think of creative ways to get other departments to consult with one another. When previous to Agent Workspace, it was able to be done with ease in Zendesk. This is a basic Chat feature that is needed in Agent Workspace.

已于 2021年9月08日 发布 · Khajik Khajadourian

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Khajik Khajadourian 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 to this. I have requested this in a ticket last year. 

Echoing what you said in your original post, we need to be able to give our team leads the ability to live monitor calls without giving them the ability to edit Talk permissions on an administrative level. This opens us up for risks if we give them that entire access. Additionally, it is very necessary for our leads to be able to live monitor calls especially now with everyone working from home. 

Is this planned for? I see this was reported in 2019. 

查看评论 · 已于 2021年8月17日 发布 · Khajik Khajadourian

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