最近搜索


没有最近搜索

Joan's Avatar

Joan

已加入2021年4月15日

·

最后活动2021年10月27日

关注

0

关注者

0

活动总数

44

投票

18

订阅

16

活动概览

的最新活动 Joan

Joan 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which is such a waste of time.

查看评论 · 已于 2021年8月18日 发布 · Joan

0

关注者

2

投票

0

评论


Joan 进行了评论,

评论Setting up Agent Workspace

Why is dynamic content for chat shortcuts not supported in the New Agent Workspace?  Do Zendesk want us to use macros instead?

查看评论 · 已于 2021年6月04日 发布 · Joan

0

关注者

4

投票

0

评论


Joan 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

查看评论 · 已于 2021年3月29日 发布 · Joan

0

关注者

0

投票

0

评论


Joan 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-(  come on Zendesk

查看评论 · 已于 2020年12月14日 发布 · Joan

0

关注者

0

投票

0

评论


Joan 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are.  At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.

已于 2020年10月14日 发布 · Joan

20

关注者

20

投票

16

评论


Joan 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then be responded to by either the retailer or the manufacturer.  As the manufacturer we want to get to the question before the retailer to ensure the customer gets an accurate response.  At the moment, the Bazaarvoice questions come into Zendesk as an email and we then have to log into the Bazaarvoice portal to respond to the question.  It would be great to have an integration so that we can respond from within Zendesk.

已于 2020年8月21日 发布 · Joan

18

关注者

12

投票

5

评论


Joan 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk?  Look forward to hearing an update.

查看评论 · 已于 2019年9月20日 发布 · Joan

0

关注者

0

投票

0

评论


Joan 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

100% agree with the above, not being able to schedule to an individual is frustrating

查看评论 · 已于 2019年6月13日 发布 · Joan

0

关注者

2

投票

0

评论


Joan 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

查看评论 · 已于 2019年5月31日 发布 · Joan

0

关注者

3

投票

0

评论


Joan 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

查看评论 · 已于 2019年1月28日 发布 · Joan

0

关注者

3

投票

0

评论